Chloe Vickers
Pensby,Wirral
Summary
Results-oriented professional with extensive experience in team management, employee relations, and recruitment. Currently serving as Duty Manager at Stagecoach, overseeing daily operations, resolving complex HR issues, and ensuring compliance with policies and regulations. Proficient in data analysis, stakeholder engagement, and process optimization, with a strong commitment to enhancing employee experiences. Aiming to leverage skills in HR and people partnership within a dynamic organisation.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Duty Manager
Stagecoach
Chester, Cheshire
09.2025 - Current
- Led and managed a team of 120+ drivers, ensuring effective performance and leadership.
- Conducted disciplinaries, investigations, and absence management to uphold standards.
- Executed full recruitment cycle, encompassing sourcing, screening, interviewing, and onboarding.
- Ensured compliance with company policies and transport legislation for operational safety.
- Oversaw daily depot operations, resolving complex people and operational challenges.
- Cultivated positive working environment by fostering strong relationships and addressing issues proactively.
Future Leadership Graduate
Stagecoach
Liverpool, Merseyside
09.2024 - 09.2025
- Completed structured leadership programme with rotations in commercial, marketing, auditing, engineering, operations, and learning & development.
- Acquired comprehensive operational insight through PCV bus driver training and collaboration with frontline teams (yes, I can drive a bus!).
- Participated in stakeholder meetings across depots and head office, contributing to discussions on performance and strategy.
- Cultivated strong relationships across diverse teams, adapting to new environments swiftly.
- Developed leadership capabilities by shadowing depot managers and supporting people processes during operational rotations.
Customer assistant
Argos
Bromborough, Merseyside
10.2019 - 09.2024
- Provided exceptional customer service in fast-paced retail environment, managing queries and transactions with efficiency.
Education
Bachelor of Science - Psychology
Liverpool John Moores University
Liverpool 09.2021 - 07.2024
A-Levels - Psychology, Religious Studies, Chemistry
Wirral Grammar School for Girls
Merseyside 09.2014 - 07.2021
Skills
- People leadership
- KPI monitoring and reporting
- Conflict resolution
- Recruitment and onboarding
- Clear communication
- Attention to detail
- Process improvement
- Budget management
- Microsoft Office proficiency
Certification
Level 4 Advanced Designated Safeguarding Lead
(RLB Safeguarding Ltd)
Affiliations
- Baking
- Walking and Outdoor Activities
- Badminton
- Game Nights
Timeline
Duty Manager
Stagecoach
09.2025 - Current
Future Leadership Graduate
Stagecoach
09.2024 - 09.2025
Bachelor of Science - Psychology
Liverpool John Moores University
09.2021 - 07.2024
Customer assistant
Argos
10.2019 - 09.2024
A-Levels - Psychology, Religious Studies, Chemistry
Wirral Grammar School for Girls
09.2014 - 07.2021