Reece Harper
Worcester
Summary
Professional with extensive experience in client relationship management and office administration. Skilled in telephone etiquette, task prioritization, and database administration, ensuring data accuracy and effective CRM utilization. Proficient in public speaking and data analysis, with a solid understanding of service level agreements. Focused on improving operational efficiency and building strong client relationships.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Client services administrator
Added Value Enterprises
Worcester
2025.08 - 2026.02
- Supported high standards of client service through careful detail management.
- Addressed client needs and concerns swiftly, improving relationships.
- Managed timely responses by effectively handling clients' emails and calls.
- Maintained excellent client satisfaction by providing in-depth support.
- Used Halo customer relationship management software to record detailed notes.
Investment fund management assistant
Margetts Fund Management
Birmingham
2023.08 - 2025.04
- Executed due diligence checks on potential investments to support risk mitigation efforts.
- Assisted in enhancing risk assessment through comprehensive research and analysis.
- Organised tasks effectively under pressure to maintain high-quality outputs.
- Collaborated with team members to facilitate smooth operational processes.
- Responded promptly to investor queries to improve customer service quality.
- Exhibited meticulous attention to detail while preparing and reviewing essential financial documents.
- Ensured adherence to relevant regulations during fund management.
- Evaluated investment viability to safeguard client interests.
- Reviewed risk across client assets to uphold investment security.
Education
NVQ Level 3 - Professional Cookery
Univesity College Birmingham
Birmingham 2011.09 - 2013.06
GCSEs - Varied
Leasowes High School
Birmingham 2007.09 - 2011.06
Skills
- Telephone etiquette
- Client relationship management
- Office administration
- Task prioritization
- Database administration
- Data entry accuracy
- Customer service and relations
- Public speaking
- Data analysis
- Service level agreement knowledge
- CRM systems proficiency
Affiliations
- Sports, watching my football team at the weekend
- Music gigs and festivals
- Travelling and finding new experiences and cultures
Timeline
Client services administrator
Added Value Enterprises
2025.08 - 2026.02
Investment fund management assistant
Margetts Fund Management
2023.08 - 2025.04
NVQ Level 3 - Professional Cookery
Univesity College Birmingham
2011.09 - 2013.06
GCSEs - Varied
Leasowes High School
2007.09 - 2011.06