AMY HODSON
Accrington
Summary
Highly organised and pro-active administrative and client services professional with almost 20 years' experience across engineering, compliance, telecommunications, laboratory and hospitality sectors.
Proficient in handling multiple responsibilities while maintaining attention to detail and high-quality service delivery.
A quick learner with a strong ability to adapt to new industries, systems and procedures.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work history
Client Services Administrator
Thurra Ltd
2025.05 - Current
- Preparing and issuing renewal documentation and invoices accurately and within agreed timescales.
- Managing a monthly workload of contract renewals for both brokered and direct customers ensuring that costing reflects both inflation and any changes identified during inspections.
- Providing telephone support to customers, brokers and internal teams.
- Building and maintaining strong working relationships with brokers and direct customers, providing ongoing support.
- Supporting the sales team by setting up new business and liaising with new clients on any queries.
- Providing quotes to brokered and direct customers for adding additional items to contracts mid-term.
- Managed three high-volume inboxes and responded to customer enquiries promptly, escalating to appropriate departments.
- Liaising with engineers to coordinate inspections visits, resolving scheduling queries and ensuring smooth delivery of service.
- Ensured accuracy of customer records by monitoring and updating contact information., ensuring accurate records are maintained.
- Attending meetings with relevant teams to review customer satisfaction feedback and potential leads from brokers.
- Prioritising a varied workload within a fast paced environment both independently and collaboratively within a team.
Technical Administrator
Melbec Microbiology Ltd
2020.01 - 2025.05
- Accurately booking in samples for a range of microbiological testing ensuring correct and timely data entry into LIMS systems.
- Coordinating with departments to ensure smooth workflow and adherence to testing schedules.
- Performing a wide range of administrative tasks including preparing testing worksheets and reporting.
- Key point of contact for customers, responding to enquiries, providing updates and resolving issues to maintain a high standard of client satisfaction.
- Contribution to training of new administrative staff, promoting consistent procedures and quality standards.
Engineering & Project Management Administrator, Customer Care Adviser
Elite Group Ltd
2016.01 - 2020.01
- Scheduling and managing of engineers diaries.
- Supporting Project teams in validating and fulfilling customer orders.
- Liaising with customers to arrange site visits and providing follow-up customer satisfaction communications.
- Attending Churn meetings and reporting on at risk customers to account managers to retain.
- Communications with providers, re-sellers and sub-contractors to ensure smooth delivery of services.
- Managing multiple high traffic inboxes.
- Taking calls from customers and logging enquiries/cases within a 30-minute SLA on CRM systems.
- Preparing purchase orders, job sheet and site survey documentation.
- Procurement, Performed quality checks on incoming materials to ensure compliance with standards. and arranging deliveries of kit.
- Assisting the procurement team in cease, sim swaps and new sim orders.
- Checking Client and call management portals and making general changes as required.
- General Administrative duties to assist the receptionist during busy periods.
Receptionist
Shaw Hill Golf & Spa Hotel
2013.01 - 2016.01
- Checking customers in and out of the hotel.
- Responded to guest queries via phone, email, and post, enhancing overall guest experience.
- Handled money and billing for functions and bedroom reservations, ensuring accuracy and compliance.
- Managed constant inflow of online reservations from various platforms to ensure smooth operations.
- Delivered detailed information about available services to guests, ensuring clarity and satisfaction.
- Liaising with the other departments and helping the sales team in designing promotional materials for events.
- Comparing rates to ensure we were competitive.
- Keeping and updating records of sales to be discussed at monthly meetings.
- Assisting in the bar during peak times.
- Developed diverse menus for restaurant offerings, incorporating seasonal ingredients and customer preferences.
Receptionist
The Caledonian Club
2007.01 - 2013.01
- Checking guests in and out of the hotel.
- Managed busy switchboard, ensuring seamless communication across all club areas.
- Managing multiple inboxes for various areas of the club.
- Creating bedroom reservations.
- Making Restaurant reservations.
- Coordinated taxi reservations to facilitate guest travel needs.
- Booking Theatre tickets.
- Creating and distributing functions sheets.
- Ordering papers for guests and distributing them.
- Sending clothing for laundering.
- Arranging Courier collections and sending out daily post.
- Organised and categorised daily mail for prompt delivery to relevant departments.
- Liaising with other Clubs and keeping up a good rapport.
Education
NVQ & BTEC - Front of House Level 2
InTraining
2014.01 - 2015.01
NVQ - Customer Service Level 2
Barnet College
2008.01 - 2009.01
A Level - Drama: C, English Literature: B
Mount Grace 6th Form
GCSE's - 7 A – C Grades including Maths, English and Science
Mount Grace Secondary School
Skills
- Customer Service
- Effective Communication
- Teamwork & Collaboration
- Diary management
- Training & Onboarding
- Data Entry
- Report & Document Preparation
- Spreadsheet management
- Telephone etiquette
- Multitasking
- Time Management
- Conflict Resolution
- Problem Solving
- Organisational Skills
- Procurement
- Project Management
- Touch Typing
REFERENCES
References available upon request
Timeline
Client Services Administrator
Thurra Ltd
2025.05 - Current
Technical Administrator
Melbec Microbiology Ltd
2020.01 - 2025.05
Engineering & Project Management Administrator, Customer Care Adviser
Elite Group Ltd
2016.01 - 2020.01
NVQ & BTEC - Front of House Level 2
InTraining
2014.01 - 2015.01
Receptionist
Shaw Hill Golf & Spa Hotel
2013.01 - 2016.01
NVQ - Customer Service Level 2
Barnet College
2008.01 - 2009.01
Receptionist
The Caledonian Club
2007.01 - 2013.01
A Level - Drama: C, English Literature: B
Mount Grace 6th Form
GCSE's - 7 A – C Grades including Maths, English and Science
Mount Grace Secondary School