Mahira khan
manchester,manchester
Summary
Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Call centre agent
Mercure Hotel
Manchester
2024.06 - 2025.08
- Documented all phone interactions for record keeping and quality control purposes.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Conducted market research surveys over the phone to gather valuable consumer insights.
- Used persuasive selling techniques to promote company products and services successfully.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Increased client trust by providing accurate product information.
Sales assistant
flannels
manchester
2023.06 - 2024.03
- Built strong relationships with regular customers for repeat business.
- Utilised excellent communication skills to provide detailed product information.
- Conducted daily inventory checks to manage stock levels accurately.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Retail sales associate
zara
manchester
2022.05 - 2023.04
- Assisted in visual merchandising, improving shop floor appeal.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Boosted store reputation with excellent customer service skills.
- Participated in staff meetings contributing valuable insights for improvement.
- Handled cash transactions accurately maintaining financial integrity.
- Dealt with returns, ensuring customer satisfaction.
- Established rapport with customers through attentive listening and communication.
Apprentice nursery assistant
kingfisher
manchester
2026.01 - Current
- Helped maintain records of each child's progress, providing valuable data for future planning.
- Accompanied children on outdoor trips, ensuring their safety at all times.
- Assisted with daily routines, instilling discipline and structure in the children's lives.
- Observed children's behaviour, identifying any potential issues or developmental delays early on.
Education
GCSEs -
Afifah girls highschool
manchester 2015.09 - 2020.05
Skills
- Activities coordination
- Time optimisation
- Demonstrations expertise
- Bilingual or multilingual
- Strong empathy
- Cash handling
- Brand awareness promotion
- Sales target achievement
- Initiative taking
- Price tagging
- Successful up-selling
- Technical product understanding
Affiliations
- Fashion
- cooking / baking
Certification
Digital and IT skills level 2
Timeline
Apprentice nursery assistant
kingfisher
2026.01 - Current
Call centre agent
Mercure Hotel
2024.06 - 2025.08
Sales assistant
flannels
2023.06 - 2024.03
Retail sales associate
zara
2022.05 - 2023.04
GCSEs -
Afifah girls highschool
2015.09 - 2020.05