Rebecca Storey
Hartlepool,Cleveland
Summary
Experienced professional demonstrating strengths in process improvement and customer relationship building. Adapts to changing demands through strategic collaboration with cross-functional teams. Committed to bringing a proactive approach to operational challenges, ensuring high-quality outcomes.
Overview
1
1
Certification
38
38
years of professional experience
Work History
Operations Manager
Veolia UK
Billingham, Cleveland
05.2013 - 02.2025
- Advised senior management on facilities needs and delivered ongoing operational support.
- Monitored staff performance and developed improvement plans.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Developed and enforced health and safety protocols, ensuring a safe workplace environment.
- Optimised resource allocation, ensuring maximum productivity and minimal downtime.
Transport Supervisor
Veolia Environmental Services
Hartlepool, Cleveland
09.2005 - 05.2013
- Managed a team of drivers, motivating and leading them to achieve departmental targets and objectives.
- Coordinated monthly fleet maintenance during vehicle downtime.
- Implemented new technologies and systems for route planning and tracking, enhancing operational productivity.
- Coordinated transport schedules and routes, optimising for time and fuel efficiency across the fleet.
- Managed a 9 vehicle fleet.
- Coordinated timely vehicle maintenance and repairs to minimise downtime and maintain operational efficiency.
- Assessed performance of transport staff, providing feedback and coaching to support professional development.
Transportation Coordinator
Shanks
Hartlepool, Cleveland
11.1992 - 09.2005
- Coordinated forwarding transportation with external contractors.
- Updated clients on transport time, order process and promptly reporting delays when required.
- Carried out administration duties, including record management, client correspondence and taking bookings.
- Used excellent negotiation skills to obtain best prices for transportation costs with couriers.
- Planned most efficient and effective routes for delivery drivers by monitoring traffic reports and reading maps, promptly updating changes to drives when needed.
- Planned the employee work schedules, creating based on delivery schedules, contracted hours and budgets.
Administrative Assistant
Tees Storage
Middlesbrough, Cleveland
11.1988 - 07.1992
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Handled photocopying documents, updating files and faxing communications for staff.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Supported office operations by taking on ad-hoc clerical duties.
- Scanned new documentation into system and classified data using standard codes.
Marketing Assistant (YTS)
Cameron's Brewery
Hartlepool, Cleveland
08.1987 - 11.1988
- Provided administrative support to the marketing department, streamlining operations for efficiency.
- Maintained marketing inventory, overseeing stock levels of promotional materials and merchandise.
- Coordinated with external agencies to produce marketing materials, ensuring brand consistency across all mediums.
Education
GCSEs - O Levels/GCSE's
High Tunstall College of Science
Hartlepool01-1996
Skills
- Operational support
- Performance monitoring
- Process improvement
- Customer relationship building
Certification
- I hold a Transport Manager CPC qualification
- I have an NVQ Business Studies Level 2 Qualification
Hobbies and interests
- I love spending time with my family, especially my granddaughter, and going on walks with my Labrador dog.
Timeline
Operations Manager
Veolia UK
05.2013 - 02.2025
Transport Supervisor
Veolia Environmental Services
09.2005 - 05.2013
Transportation Coordinator
Shanks
11.1992 - 09.2005
Administrative Assistant
Tees Storage
11.1988 - 07.1992
Marketing Assistant (YTS)
Cameron's Brewery
08.1987 - 11.1988
GCSEs - O Levels/GCSE's
High Tunstall College of Science