Joanne Pinkerton
Cumbernauld
Summary
Dedicated customer service professional with extensive experience in hairdressing, consistently delivering exceptional service. Proven ability to quickly adapt to new roles and responsibilities, ensuring high-quality work. Committed to continuous skill development through training and learning opportunities. Strong work ethic and focus on client satisfaction drive success in all tasks.
Overview
20
20
years of professional experience
Work history
freelance hairdressing
self
Cumbernauld, North Lanarkshire
2009.09 - Current
- Ensured booking system efficiency for improved customer experience.
- Increased repeat business by providing high-quality haircuts.
- Responded effectively to client complaints, retaining their trust and patronage.
- Implemented creative styling ideas, increasing customer satisfaction levels.
- Ensured adherence to industry standards and regulations; promoted safe working environment.
- Adapted quickly to new styling trends, ensuring relevance in the competitive market.
- Delivered exceptional quality blow-drying and curling services, promoting client loyalty.
- Conducted comprehensive client consultations to tailor services to individual needs.
- Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
- Demonstrated mastery of colouring techniques, enhancing client satisfaction.
- Utilised specialised tools for precision cutting, resulting in detailed hairstyles.
- Sanitised tools and equipment to maintain hygiene and safety protocols.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Registered new clients and updated information of existing clients on logbook.
Support worker
Care Response
Glasgow, Glasgow City
2024.09 - 2026.02
- Supported daily living skills training which increased client self-sufficiency.
- Actively listened to client concerns thus creating a comforting environment.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Helped achieve patient independence through guided tasks and activities.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Assisted in maintaining a clean environment for improved client health.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Prepared nutritious meals that met special dietary needs of clients.
- Provided companionship during outings contributing to an active social life for clients.
- Assisted with mobility issues enabling easier movement around the home.
- Administered medication according to schedule, promoting optimal health outcomes.
Hairdresser
halo hairdressing
Cumbernauld, North Lanarkshire
2005.10 - 2009.09
- Negotiated contracts with suppliers to secure best prices.
- Created business plan, secured funding for growth initiatives.
- Developed sales strategy to expand market reach.
- Monitored industry trends, adapted business strategies accordingly.
- Managed daily operations for smooth functioning of the business.
- Implemented customer feedback system, boosted service standard levels.
- Hired, trained and mentored staff in sales and marketing strategies.
- Enhanced salon reputation with excellent customer service skills.
- Advised clients on aftercare products to maximise style and colour longevity.
- Processed and recorded customer payments accurately.
- Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.
- Permed and straightened hair to achieve desired client looks.
- Handled manual and computerised scheduling, bookkeeping and inventory management procedures to facilitate smooth daily operations.
Education
Certificate of Higher Education - Hairdressing
City of Glasgow College
Glasgow /2017 - /2019
GCSEs -
Cumbernauld High school
Cumbernauld, North LanarkshireSkills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Inventory management
- Upselling
- Organisation
- Working in a team
- Cash handling
- Taking initiative
- Detail oriented
- Working in a team
Timeline
Support worker
Care Response
2024.09 - 2026.02
freelance hairdressing
self
2009.09 - Current
Hairdresser
halo hairdressing
2005.10 - 2009.09
Certificate of Higher Education - Hairdressing
City of Glasgow College
/2017 - /2019
GCSEs -
Cumbernauld High school