Rebecca Robinson
Jarrow,North Tyneside
Summary
Experienced care professional with a strong background as a Senior Lead, Deputy Care Manager and Care Assistant, bringing a proven ability to support vulnerable individuals whilst maintaining high standards of administration, communication and confidentiality. Skilled in coordinating day-to-day operations, updating accurate records, liaising with families and healthcare professionals, and handling sensitive situations in a calm and professional manner.
A compassionate and organised individual with transferable experience in customer service, teamwork, time management and managing confidential information, now seeking to apply these skills within a Medical Receptionist role.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Care assistant
Amacur
Jarrow, South Tyneside
2024.01 - Current
- Providing a high standard of personal care to residents
- Working effectively as part of a high-performing team, whilst also excelling in independent tasks
- Keeping detailed notes throughout each shift to ensure a clear handover process
- Using strong communication skills to handle sensitive issues and conversations appropriately
- Liaising with residents, their families and healthcare professionals whilst maintaining confidentiality
- Promoting mental and physical wellbeing by planning tasks and activities
- Recording and reporting changes in mood, medication and physical condition accurately
Deputy care manager
HC One
Jarrow, South Tyneside
2015.01 - 2024.01
- Supported the day-to-day running of the home, helping to maintain high standards of care
- Supervised care staff and ensured care plans, policies and procedures were followed
- Assisted with rotas, staffing and general administration to support smooth daily operations
- Updated care records, risk assessments and other paperwork to ensure documentation remained accurate and compliant
- Liaised with residents, families and healthcare professionals to support effective communication and continuity of care
- Helped maintain compliance with safeguarding, medication procedures, CQC standards and health and safety requirements
Senior lead
Winsor Care Home
Hebburn, South Tyneside
2008.12 - 2014.12
- Led care staff during shifts and helped to ensure a high standard of care was delivered at all times
- Supported residents with personal care, daily living tasks and overall wellbeing
- Completed care records, handovers and incident reports accurately and in a timely manner
- Administered medication and reported any changes in residents’ health or behaviour
- Delegated tasks, supported junior staff and helped shifts to run smoothly
- Liaised with residents, families and healthcare professionals to maintain effective communication and continuity of care
Education
NVQ Level 5 - Leadership for Health & Social Care and Children and Young People's Services
Pearson
United Kingdom 2015.01 - 2015.09
NVQ Level 3 - Health and Social Care (Adults)
Ofqual
United Kingdom 2010.06 - 2011.06
NVQ Level 3 - Dementia Care
OCR
United Kingdom 2010.04 - 2011.04
NVQ Level 2 - Health & Social Care
City & Guilds
2009.10 - 2010.04
Skills
- Interpersonal communication
- Professional and courteous manner
- Accurate administration and record keeping
- Confidential information management
- Time management skills
- Confident using IT systems, email and Microsoft Office
- Team collaboration
- Task prioritisation
Timeline
Care assistant
Amacur
2024.01 - Current
Deputy care manager
HC One
2015.01 - 2024.01
NVQ Level 5 - Leadership for Health & Social Care and Children and Young People's Services
Pearson
2015.01 - 2015.09
NVQ Level 3 - Health and Social Care (Adults)
Ofqual
2010.06 - 2011.06
NVQ Level 3 - Dementia Care
OCR
2010.04 - 2011.04
NVQ Level 2 - Health & Social Care
City & Guilds
2009.10 - 2010.04
Senior lead
Winsor Care Home
2008.12 - 2014.12