Rebecca Rannie
Doncaster,South Yorkshire
Summary
I am a hard working driven individual with a wide variety of work experience currently looking for work in the care sector as a person who helps attend to my families needs and who has enjoyed helping with care for elderly relatives I feel my compassion people skills and warmth can be better used in aa setting where I can give back to the community whist learning new skills.
Overview
17
17
years of professional experience
Work History
Property Developer
own
Doncaster, South Yorkshire
08.2014 - Current
- Coordinated labour resources based on build requirements and budgets.
- Applied quality assurance processes to raise standards of work.
- Communicated with tenants to determine interest in renting spaces or buildings.
- Enhanced project worth by improving value for customers.
- Oversaw sales and marketing strategies, successfully attracting buyers and tenants to new developments.
Legal Claims Handler/Customer Service
Active Vehicle Solutions
Doncaster
08.2015 - 11.2018
- Managed legal claims processing to ensure timely resolution and compliance with company policies.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to enhance processes and improve client satisfaction.
- Analize claims data to identify trends and recommend improvements.
- Trained new staff on company procedures and customer service best practices.
- Administration duties as required
- New claim information
- Veehicle insspection repoerts
Customer Service Adviser
Capita
Rotherham
02.2011 - 03.2014
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Managed and documented customer interactions to enhance service quality.
- Collaborated with teams to implement process improvements, increasing operational efficiency.
- Trained new staff on customer service protocols and company policies.
- Utilise Microsoft Office to maintain accurate records and generate reports.
- Dealing with customer complaints daily and using skills to come to solutions
- Updating customer records
- Up sale of new products and tariffs
Administrator
NMS Nationwide Ltd
Mexborough
02.2009 - 09.2011
- Managed administrative tasks to support daily operations at NMS Nationwide Ltd.
- Streamlined office processes to enhance efficiency and productivity.
- Oversaw cash handling and financial transactions, ensuring accuracy and compliance.
- Provided exceptional customer service, fostering strong client relationships.
- Led training initiatives for new staff, promoting a collaborative team environment.
- Invoicing
- Call handling
- Maintenance issues within the centre
- Reception duties
- Updating suppliers
- Team work
Education
Certificate of higher education - Business Administration
Doncaster collage
Doncaster01.2011
Skills
- Driving
- Microsoft Office
- Cash handling
- Maintenance
- Customer service
- Leadership
- Administrative experience
- Communication skills
Timeline
Legal Claims Handler/Customer Service
Active Vehicle Solutions
08.2015 - 11.2018
Property Developer
own
08.2014 - Current
Customer Service Adviser
Capita
02.2011 - 03.2014
Administrator
NMS Nationwide Ltd
02.2009 - 09.2011
Certificate of higher education - Business Administration
Doncaster collage