Rebecca Potter

• Managing a portfolio of key commercial accounts, developing long-term relationships and acting as the main point of contact for day-to-day customer requirements.
• Manage the full customer journey from initial enquiry and understanding requirements through to product sourcing, quotation, sampling, manufacture and final delivery.
• Identify additional sales opportunities within existing accounts through understanding customer requirements and recommending appropriate products and solutions.
• Managed significant commercial projects from concept to completion.
• Prepare and issue detailed quotations, ensuring pricing, product specifications and customer requirements are accurately captured.
• Coordinate between customers, suppliers, manufacturers, designers, warehouse teams and other internal departments to ensure products are delivered on time and to specification.
• Support business development through proactive customer contact, product promotion and relationship development.
• Handled customer queries, complaints and issues strengthening relationships and safeguarding long-term commercial partnerships.
• Manage bespoke product development projects, liaising with manufacturers and designers to establish specifications, design requirements and production processes.
• Liaising with customers and service engineers to coordinate the repair and maintenance of electric and manual handling equipment. Responsible for planning and scheduling jobs, preparing quotations, coordinating repairs, and managing invoicing through to completion.
• Identified opportunities to source products outside existing company range, collaborating with suppliers and manufacturers to develop tailored solutions.
• Create and manage own product advertising and promotional activity across social media channels.
• Self-developed expertise in international export procedures for PARRS, including working with the TSS Portal, preparing commercial invoices and packing lists, and ensuring accurate export documentation.

• Managed customer service activity across the business, ensuring high standards of customer satisfaction and response times.
• Dealt with a high volume of customer enquiries, complaints and service issues, taking ownership through to resolution.
• Developed strong relationships with customers and internal departments to ensure issues were resolved efficiently.
• Identified opportunities to improve the customer experience and strengthen existing commercial relationships.
• Supported key accounts with product enquiries, sourcing requirements and bespoke customer solutions.
• Worked closely with suppliers, warehouse teams and other internal stakeholders to ensure customer requirements were met.
• Progressively moved into a more commercially focused role involving quotations, project management and account management.

• Managed and developed a portfolio of business customers, providing a high level of account management and customer service.
• Built strong long-term relationships with customers and acted as a key point of contact for commercial enquiries.
• Identified opportunities for additional sales and product development within existing accounts.
• Managed quotations, orders and customer requirements from initial enquiry through to delivery.
• Liaised with suppliers and internal departments to source products and ensure customer expectations were met.
• Provided product advice and solutions based on customer requirements.
• Managed customer issues and complaints, resolving problems quickly and professionally.
• Supported new business activity through proactive sales and customer contact.

Managed customer enquires, orders, quotations and delivery requirements.

Resolved customer complain and queries whilst maintaining high service standards.

Coordinated with production, logistics and other departments to ensure customer requirements were delivered effectively.
Built strong relationships with customers and internal stakeholders.
Provided customer service and account support within a fast-paced packaging environment.
Developed strong knowledge of packaging products, processes and customer requirements.