Rebecca Orme
Derby
Summary
A dedicated and enthusiastic individual currently working at BASIS, applying for the role of Membership Supervisor. With over a year’s experience within the organisation and recently promoted to a Senior position, I bring a solid background in customer service, team management and administration, alongside a strong understanding of internal processes and member needs.
I have played a key role in supporting the business through challenging periods, including high-demand and understaffed phases, as well as the implementation of a new CRM system. Additionally, my role has involved regular communication with external stakeholders, alongside training and supporting both new and existing team members.
I have strong interpersonal skills, attention to detail, and the ability to work effectively to deadlines. I am also motivated to continue collaborating with senior leadership to enhance internal processes and support the ongoing development of our new CRM system.
Overview
16
16
years of professional experience
Work history
Senior Customer Service Advisor
BASIS Registration
Ashbourne, Derbyshire
02.2026 - Current
- Overseeing the management of shared inboxes.
- Managing and maintaining the NRoSO, BOS, and HubSpot databases, ensuring accurate employee records, invoicing, and personal data of members.
- Acting as a key point of contact for members and CPD organisers via phone and email, providing expert guidance and support.
- Handling escalated complaints and complex queries, ensuring effective resolution and a positive member experience.
- Collaborating with senior leadership on the successful development of the new CRM system and BASIS app.
- Communicating confidently with key stakeholders.
- Representing the organisation at events, building relationships with customers and promoting the new BASIS app.
- Providing training and support to new and existing team members, promoting best practice across the team.
- Secretariat for the NRoSO Advisory Board.
Customer Service Advisor
BASIS Registration
Ashbourne, Derbyshire
02.2025 - 02.2026
- Managing shared email inboxes, including NRoSO, ensuring timely and accurate responses.
- Handling inbound phone calls from members and CPD organisers, providing support and guidance.
- Resolving complaints and managing complex queries in a professional and efficient manner.
- Creating and distributing CPD events, liaising closely with CPD organisers.
- Printing and distributing documents.
- Acting as Secretariat for the NRoSO Advisory Board, including meeting coordination, notetaking, and stakeholder communication.
- Attending industry events and representing the organisation where required.
- Training and supporting new team members.
Student Veterinary Nurse
IVC Evidensia
Derby
01.2023 - 08.2024
- Providing nursing care to hospital inpatients, administrative duties and maintaining practice standards.
Business Support Assistant
Henry Schein
Derby
04.2021 - 01.2023
- Managing job advertisements; liaising with clients and candidates; managing client and candidate database, and administrative duties.
Customer Service Advisor
Severn Trent
Derby
11.2020 - 04.2021
- Resolving customer billing queries via telephone and administrative duties.
Customer and Trading Manager
Sainsburys
Derby
07.2018 - 11.2020
- Acting as Store Manager in their absence; managing a small team; providing customer service; manual handling of stock and cash, and administrative duties.
Team Leader
Sainsburys
Derby
03.2013 - 07.2018
- Acting as the Store Manager in their absence; providing customer service; training colleagues; handling stock and cash; and administrative duties.
Customer Service Assistant
Sainsburys
Derby
11.2009 - 03.2013
- Providing customer service, handling cash, and manual handling of stock.
Education
GCSEs -
Leesbrook Community Sports College
Derby /2005 - /2008
A-Levels -
Derby College
Derby /2008 - /2010
Bachelor of Science - Zoology
University of Derby
Derby /2016 - /2019
Skills
- Written and Verbal Communication Skills
- Leadership & Training
- Problem Solving
- IT Literacy - including Outlook and MS Office tools
- Exceptional Customer Service
- Attention to Detail
- Organisation & Time Management
- Teamwork & Collaboration
- Reflective & Self-aware
Affiliations
- Rock climbing, hiking, cooking and travelling
References
References available upon request.
Timeline
Senior Customer Service Advisor
BASIS Registration
02.2026 - Current
Customer Service Advisor
BASIS Registration
02.2025 - 02.2026
Student Veterinary Nurse
IVC Evidensia
01.2023 - 08.2024
Business Support Assistant
Henry Schein
04.2021 - 01.2023
Customer Service Advisor
Severn Trent
11.2020 - 04.2021
Customer and Trading Manager
Sainsburys
07.2018 - 11.2020
Team Leader
Sainsburys
03.2013 - 07.2018
Customer Service Assistant
Sainsburys
11.2009 - 03.2013
GCSEs -
Leesbrook Community Sports College
/2005 - /2008
A-Levels -
Derby College
/2008 - /2010
Bachelor of Science - Zoology
University of Derby
/2016 - /2019