Basil Jack

• Assisted management in establishing goals for the department based on historical data analysis and projected growth trends.
• Developed and implemented training programs to boost team performance and productivity.
• Assisted with the recruitment process to secure top talent for the customer service team.
• Collaborated with cross-functional teams to optimize customer support strategies.
• Handled high-profile clients, ensuring exceptional service levels and fostering long-term relationships.
• Introduced innovative solutions that increased first-call resolution rates across the department.
• Mentored junior advisors, fostering a culture of continuous learning and development.
• Championed company values by consistently exhibiting excellent interpersonal skills when interacting with colleagues and customers alike.
• Analyzed key performance metrics to identify trends and drive improvements in service delivery.
• Organized team-building events aimed at fostering camaraderie among colleagues while also promoting creative problem-solving techniques.
• Contributed valuable insights during strategy meetings focused on refining overall organizational approach toward delivering superior customer experiences.
• Conducted regular performance evaluations of team members, providing constructive feedback and coaching as needed.
• Balanced multiple priorities effectively while ensuring timely completion of tasks without compromising quality or accuracy of work produced.
• Managed escalated cases with diplomacy, maintaining professionalism at all times.
• Spearheaded initiatives aimed at enhancing internal communication within the team for better collaboration on cases.
• Reduced customer complaints by proactively identifying areas for improvement within the department.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Engaged clients in person and over phone to answer questions and address complaints.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained new personnel regarding company operations, policies and services.
• Implemented and developed customer service training processes.

Started a Keto lifestyle to get healthy which included baking cakes,cheesecakes and cooking meals without sugar,wheat and carbs replacing with almond and coconut flour and monkfruit sugar.

My neighbours,friends and colleagues were impressed with my results and the taste of my food which lead me to cook for those who required my services.