Rebecca Newell
Walton-On-The-Naze,Essex
Overview
6
6
years of professional experience
Work history
Restaurant/Bar Manager
Parkdean Resorts
Walton-On-The-Naze, Essex
2024.02 - 2026.11
- Built loyal customer base by creating welcoming environment with top quality service.
- Led by example in providing customers with attentive, professional restaurant service.
- Enforced sanitation standards to maintain compliant bar and restaurant operations.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Coordinated Front of House and Back of House staff.
- Monitored bar needs and delegated tasks to reduce patron wait times.
- Interacted positively with customers.
- Monitored stock levels, ordering supplies when needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Conducted interviews and selected potential candidates for vacancies in the team.
- Led team to ensure accurate cash handling and till management.
Dining room server
Disney Cruise Line
Miami, Broward county
2023.04 - 2023.09
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Rotate between 3 main 450-seat restaurants, quick service locations on-board ship and buffet service on Castaway Cay island.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
- Deliver food from kitchen galley to restaurant stations.
- Assist guests with beverage orders. Upsell any offers or speciality themed drinks that rotate in each restaurant.
- Clean, organize and maintain designated service station.
- Interact with guest for duration of the cruise to connect with guests on a personal level.
- Provide attentive and personalized service to ensure that guest requests are fulfilled promptly.
- Arranged tables and set up linens and silverware in preparation for guests.
Restaurant/Bar Supervisor
Parkdean Resorts
Clacton-on-sea, Essex
2022.02 - 2022.11
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
Front of house team member
Parkdean Resorts
Clacton-on-Sea, Essex
2021.02 - 2021.11
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Processed cash and card payments promptly.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Replenished drinks regularly and offered coffees and teas after meals to increase sales.
Skills
- Efficient under pressure
- Cleaning standards
- Hospitality expertise
- Cash handling
- Microsoft Office proficiency
- Team leadership
- Supply management
- Communication skills
- Upselling techniques
- Adaptable
Professional Summary
Motivated and hardworking young professional with experience across multiple roles and industries. Known for adaptability, reliability, and a strong work ethic, with the ability to learn quickly and contribute effectively in new environments. Career-driven and eager to expand skills while exploring opportunities.
References
Reference provided upon request
Additional Information
- First Aid training
- Personal Survival Techniques (PST) Certificate
- Security Awareness Certificate
- Fire prevention and Fire fighting Certificate - Theory Only
- Passenger Ship Training
Timeline
Restaurant/Bar Manager
Parkdean Resorts
2024.02 - 2026.11
Dining room server
Disney Cruise Line
2023.04 - 2023.09
Restaurant/Bar Supervisor
Parkdean Resorts
2022.02 - 2022.11
Front of house team member
Parkdean Resorts
2021.02 - 2021.11