REBECCA MUIR

At Currys PC World I was responsible for restocking the shop and maintaining accurate stock records.

I engaged with customers to identify their needs, and offered products recommendations.

At TSB, I worked across various areas of banking. I effectively managed a high volume of inbound client calls, addressing and resolving customer complaints with empathy and professionalism.

I also provided information on banking products, processed cheques in the back office and investigated instances of fraud.

At Teleperformance, I worked on the student loan company campaign, assisting students with their finance applications.

I collaborated with partners such as the Home Office and became knowledgeable in eligibility legislation.

As I advanced, I trained new employees and enhanced professional development by implementing training sessions and improvement methods.

A Bakkavor, I worked on the production line, preparing meals for M&S. I adhered to production deadlines and quality standards, ensuring all meals were made to specification.

I measured, weighed, and loaded ingredients following formulation cards and performed cleaning tasks across the site to maintain safety and compliance with health regulations.

As a front-line customer service operative at Tesco, I assisted customers with inquiries and ensured a positive shopping experience.

I also helped train new staff, teaching them store policies and customer service practices.

In this site-based role, I moved heavy loads and set up equipment, following safe manual handling procedures.

I effectively coordinated tasks with co-workers and managers while maintaining a positive 'can do' attitude.

Working in a large high street firm, I manage a high volume of conveyancing transactions. The workload is shared across a small team, with regular check-ins to prioritise transactions with approaching settlement dates.

My responsibilities include handling email correspondence, providing legal guidance to clients, applying for searches, checking titles, preparing cash statements, and drafting deeds. I also liaise with factors and lenders and submit applications for registration.

At Caesar & Howie I handle a diverse caseload including private client matters, adults with incapacity, family law and civil litigation.

I mange my own clients, providing a reliable, personable service from instruction to completion.

I regularly draft and review legal documents, manage applications and assess eligibility in line with Scottish Legal Aid Board procedures, and correspond with clients, opposing solicitors and the courts.