REBECCA MUIR

Working in a large high street firm, I manage a high volume of conveyancing transactions. The workload is shared across a small team, with regular check-ins to prioritise transactions with approaching settlement dates. My responsibilities include handling email correspondence, providing legal guidance to clients, applying for searches, checking titles, preparing cash statements, and drafting deeds. I also liaise with factors and lenders and submit applications for registration.

In this site-based role, I moved heavy loads and set up equipment, following safe manual handling procedures. I coordinated tasks with co-workers and managers and maintained a positive attitude to ensure exceptional service.

As a front-line customer service operative at Tesco, I assisted customers with inquiries and ensured a positive shopping experience. I also helped train new staff, teaching them store policies and customer service practices.

A Bakkavor, I worked on the production line, preparing meals for M&S. I adhered to production deadlines and quality standards, ensuring all meals were made to specification. I measured, weighed, and loaded ingredients following formulation cards and performed cleaning tasks across the site to maintain safety and compliance with health regulations.

At Teleperformance, I worked on the student loan company campaign, assisting students with their finance applications. I collaborated with partners such as the Home Office and became knowledgeable in eligibility legislation. As I advanced, I trained new employees and enhanced professional development by implementing training sessions and improvement methods.

At TSB, I worked across various areas of banking. I effectively managed a high volume of inbound client calls, addressing and resolving customer complaints with empathy and professionalism. I also provided information on banking products, processed cheques in the back office and investigated instances of fraud.

At Currys PC World I was responsible for restocking the shop and maintaining accurate stock records. I engaged with customers to identify their needs, and offered products recommendations.