Lillia Bessa
New Malden,Surrey
Summary
I am Compassionate with strong communication and teamwork abilities suited for Health Care Assistant role. Proficient in delivering patient care and maintaining medical records, ensuring supportive and organised environment. Committed to enhancing patient well-being and contributing positively to healthcare outcomes.
Overview
8
8
years of professional experience
Work history
Outpatient Health care assistant
Epsom and St Helier NHS Trust
Carshalton, Surrey
07.2024 - Current
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
Inpatient Health care assistant
Kingston Hospital NHS Foundation Trust
Kingston upon Thames, Surrey
07.2022 - 07.2024
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Enhanced healing process by changing wound dressings regularly.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Safely and securely transported patients using hoists and wheelchairs.
Pharmacy dispenser
Boots the Chemist
Kingston upon Thames, Surrey
01.2019 - 06.2022
- Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
- Supported patients by advising on dosage instructions and potential side effects of medications.
- Managed pharmacy inventory for optimal efficiency and accuracy in dispensing medication.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
- Liaised with healthcare professionals to ensure accurate prescription handling and delivery.
- Dispensed both over-the-counter and prescription-only medicines under Pharmacist supervision for improved service delivery.
- Dealt with GP surgeries and other healthcare providers to facilitate seamless patient care.
- Participated in regular audits resulting in thorough checks of processes and procedures.
Support worker (Older adults in care)
Elysium Healthcare
Surbiton, surrey
01.2017 - 05.2019
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
A-Levels - BTEC applied science
Coombe Girls school and sixth form
New Malden 09.2012 - 07.2014
NVQ Level 2 - Health and social care
Coombe girls school and sixth form
New Malden 09.2012 - 07.2014
A-Levels - portuguese
Coombe girls school and sixth form
New Malden 09.2012 - 07.2014
GCSEs - Mathematics and statistics
Coombe girls school and sixth form
New Malden 09.2011 -
GCSEs - English Grammar
Coombe girls school and sixth form
New Malden 09.2011 -
GCSEs - Physical education and sport science
Coombe girls school and sixth form
New Malden 09.2011 -
GCSEs - Citizenship and religious studies
Coombe girls school and sixth form
New Malden 09.2011 -
Skills
- Resuscitation - Pediatric Basic Life Support (Level 2)
- Resuscitation - Adult Basic Life Support (Level 2)
- Preventing Radicalization - Basic Prevent Awareness (Level 3)
- Moving and Handling (Level 2)
- Information Governance and Data Security ( Level 1)
- Infection Prevention and Control (Level 2)
- Fire Safety and Fire Warden Training (level 2)
- Safeguarding Children (Level 2)
- Safeguarding Adults (Level 2)
- NVQ Level 2 Equality and Diversity
- Dementia awareness (Level 2)
- the Oliver McGowan Learning Disability and Autism - PASS
- Health, Safety and Welfare (level 2)
- Completed Care certificate standards 1 -15
Languages
Portuguese
Fluent
Timeline
Outpatient Health care assistant
Epsom and St Helier NHS Trust
07.2024 - Current
Inpatient Health care assistant
Kingston Hospital NHS Foundation Trust
07.2022 - 07.2024
Pharmacy dispenser
Boots the Chemist
01.2019 - 06.2022
Support worker (Older adults in care)
Elysium Healthcare
01.2017 - 05.2019
A-Levels - BTEC applied science
Coombe Girls school and sixth form
09.2012 - 07.2014
NVQ Level 2 - Health and social care
Coombe girls school and sixth form
09.2012 - 07.2014
A-Levels - portuguese
Coombe girls school and sixth form
09.2012 - 07.2014
GCSEs - Mathematics and statistics
Coombe girls school and sixth form
09.2011 -
GCSEs - English Grammar
Coombe girls school and sixth form
09.2011 -
GCSEs - Physical education and sport science
Coombe girls school and sixth form
09.2011 -
GCSEs - Citizenship and religious studies
Coombe girls school and sixth form
09.2011 -
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