Helped the business reach sales targets and repeat purchases through delivering personal engagement with customers and maintaining strong product knowledge.
Contributed to visual merchandising strategies to enhance the store's presentation and attract customers.
Developed commercial awareness of how business strategies influence sales performance and brand perception.
Customer retention advisor
Sky
Livingston, West Lothian
Learned and developed communication techniques to meet performance targets contributing to customer loyalty
Managed high volumes of using problem solving and initiative to resolve complaints and problems for customers.
Utilised performance data and feedback from calls to improve my skills within this role to improve outcomes.
