Amy Deeprose

• Co-facilitated a Critical System Heuristics workshop for 70 attendees, resulting in a 40% increase in understanding of systemic issues in an hour-long session.
• Implementing system approaches within an energy transition focus at a Frontiers Symposium, leading to an increased holistic approach to industry challenges.
• Successfully aided and secured 100% of the available seed funding for the project to commence on end-of-life considerations for EV batteries in Nepal.
• Consulting through systemic practices to aid engineer decision-making in exploring sustainable options for the seed funding project.

- Engagement Methods and Continuous Process Improvement Specialist with over 3 years of experience in the field within various interventions across Allianz.

- The most recent intervention was within a claims team across the UK and India, utilising Vanguard Methodology. The intervention to improve the area was successful in turning a process-driven model into a customer-centric focus within 3 months.

- This was delivered during a TUPE transaction requiring successful negotiations between conflicting parties, achieving mutually beneficial outcomes across different company strategies.

- Improvements were recommended and implemented with Double-Loop Thinking, resulting in a 77.5% reduction in the average claim lifecycle. This initiative bolstered both stakeholder management and customer satisfaction scores whilst also creating significant capacity within the current team structure.

- Through a customer-centric purpose and principles for agents to utilise, effort for handlers was decreased by 61% per claim with an enhanced and more effective journey for the customers.

- Applying innovative strategies led to a 49% decrease in historical claims, thereby improving overall business efficiency and reducing risk ratios substantially.

- Outside of interventions, successfully led workshops with senior stakeholders around engagement and identifying root causes over symptoms. Each workshop creates a systemic map and actions from data-led insights over assumptions.

• Nurtured strong relationships with key stakeholders, resulting in improved collaboration, faster issue resolution and decision-making.
• Increased employee satisfaction within 3 months by 20% through personalized coaching and understanding of individual motivations, resulting in lower turnover rates and improved team morale.
• This also delivered a 10% improvement in overall team engagement scores by implementing team-building activities and recognition programs. Which was 20% above comparable teams.
• Used critical thinking to break down problems, evaluate solutions and make decisions.