Rebecca Hunn

• Cultivated strong relationships with clients to secure repeat business.
• Facilitated staff training, resulting in better customer service.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Managing 20 members of staff in different roles.
• Led administrative staff, yard staff and skip drivers to maintain smooth daily operations.
• Provided excellent customer service, fostering repeat business.
• Responded promptly to phone and email inquiries.
• Negotiated contracts with haulage companies, achieving better rates and terms.
• Managed supplier relationships to ensure constant outlets for waste and materials.
• Worked along side compliance manager to ensure constant compliance with Health and Safety, Environment Agency and within terms of site Permit.
• Hiring new staff & organising agency staff with different agencies.
• Encourage new ideas to benefit the company, such as boosting Google reviews with staff incentive.

• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Provided valuable support during busy periods, contributing to successful operation under high pressure.
• Booking in cars for repair and organising collection.
• Liaising with the strippers/fitter and painters for completion dates.
• Updating the boards with current status of vehicle progress.
• liaising with insurance companies and hire car companies accordingly
• Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.

• I was employed to become a qualified Animal Nursing Assistant. I attended Plumpton College one day a week in order to qualify.
• On call with the Veterinary Surgeon on a rota and every Friday evening, where I would need to be available for emergencies and be able to think on my feet under pressure in potentially distressing situations.
• Assist in theatre, ensure animal welfare post op and carry out relevant checks pre op.
• Organise the following day's patient plans in advance and prepare all paperwork ready for admissions.
• Hold Puppy Parties.
• work on reception answering the phone and dealing with appointments.
• Assisting the Veterinary surgeon during appointments.
• Consoling families and owners during difficult times.
• Conducted regular checks on medical supplies inventory for timely replenishment.
• Maintained clean and safe environment by following hygiene standards and protocols.

I came here straight out of School, my mum was the manager at the time and I was brought in due to staff shortages to help her out.

I ended up staying as I loved it

• Crushing and shredding tyres for disposal
• Depollution of ELV's
• Covering the office and phones when required
• Weighing Non-Ferrous for customers and providing tickets for the office in order to pay customers
• Processing and cleaning Non-Ferrous metals with a cropper/bailer
• Operating the crane (FUCHS) and bailer in order to process metal
• Toward the end of my time, I was promoted and my job role involved finding new work and securing new jobs or contracts for skips/ roro's
• Carried out inspections of premises to identify needed repairs or replacements.