Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Rebecca Hales

Worcester,Worcestershire

Summary

Highly skilled professional with a strong background in efficient time management and prioritisation. Demonstrates exceptional decision-making agility and the ability to learn new systems and processes swiftly. Proven track record of working systematically, thriving in high-pressure environments and managing safety-critical situations effectively. Strong team player with excellent communication skills, committed to contributing to organisational success. Highly disciplined, adaptable, and eager to apply a unique set of skills to a career in railway signalling.

Overview

5
5
years of professional experience

Work history

Fraud & Cyber Crime Subject Matter Expert

Concentrix
Remote
06.2023 - Current
  • Experienced in high-pressure, safety-critical situations involving members of the public.
  • Provide expert guidance and operational support for a 200-advisor campaign.
  • Skilled in following strict procedures, delivering structured training, and ensuring seamless operations through clear documentation and compliance.
  • Proactively monitor staff performance metrics, identifying risks early, implementing targeted interventions to maintain efficiency.
  • Prioritise tasks and make sound decisions under pressure.
  • Accurately maintain record-keeping, regulatory compliance, and risk mitigation.
  • Adept at conveying complex information clearly to ensure smooth operations.

Technical Assistant

Aerotiques Ltd.
Staverton, Gloucestershire
03.2021 - 05.2023
  • Experience in precision-driven, safety-conscious environments
  • Oversaw product design, development, and manufacturing while managing stock control and website functionality.
  • Strong problem-solving abilities, improving operational efficiency through independent learning, process optimisation, and structured organisation systems.
  • Adept at interpreting complex requirements from clients, managing multiple priorities, and ensuring high standards of accuracy and quality.
  • Proven ability to work systematically under pressure, balancing attention to detail with quick decision-making.


Domestic assistant- Gloucestershire Royal Hospital

Meridian Business Solutions
Gloucester, Gloucestershire
04.2020 - 02.2021
  • Maintained strict hygiene standards in the Intensive Care Unit to support patient safety and infection control.
  • Adapted to high-pressure, fast-changing environments, responding to urgent needs efficiently.
  • Worked diligently and independently, ensuring compliance with health and safety protocols.
  • Contributed to relieving operational pressure on the NHS during a critical period.

Education

Bachelor of Science - Ecology and Environmental Science

University of Gloucestershire
Cheltenham
09/2020 - 05/2023

Basic First Aid -

EFRA, University of Gloucestershire
05/2022 -

AS Level - B- Geography, C- Environmental Studies

Hartpury College

GCSEs - 10 at grade B, including Maths and English

Barnwood Park Arts College

Skills

  • Efficient time management and prioritisation
  • Fast and competent at learning new systems and processes
  • Decision-Making agility
  • Strong team player
  • Works well in high-pressure environments
  • Experienced in managing safety-critical situations
  • Strong communication skills

Affiliations

  • Actively participate in the local art scene, featuring paintings in recent local art exhibits.
  • Avid reader of both fiction and non-fiction, particularly enjoying popular science and mathematics books.
  • Enthusiastic about table-top role-playing games, particularly the elements that blend collaboration and creative storytelling.

References

References available upon request.

Timeline

Fraud & Cyber Crime Subject Matter Expert

Concentrix
06.2023 - Current

Technical Assistant

Aerotiques Ltd.
03.2021 - 05.2023

Domestic assistant- Gloucestershire Royal Hospital

Meridian Business Solutions
04.2020 - 02.2021

Bachelor of Science - Ecology and Environmental Science

University of Gloucestershire
09/2020 - 05/2023

Basic First Aid -

EFRA, University of Gloucestershire
05/2022 -

AS Level - B- Geography, C- Environmental Studies

Hartpury College

GCSEs - 10 at grade B, including Maths and English

Barnwood Park Arts College
Rebecca Hales