PAVEL DASKALOV
Edinburgh
Summary
Finance operations SME with expertise in process optimisation, team support, and risk management. Demonstrated success in leading operational improvements and enhancing team performance through high-quality reporting. Skilled in stakeholder engagement, training, and continuous improvement initiatives, with a proactive approach to problem-solving.
Overview
4
4
years of professional experience
Work history
Finance Operations Subject Matter Expert
FNZ
Edinburgh, Edinburgh
2024.11 - Current
- Lead daily team allocation and workflow distribution across multiple operations processes to maximise efficiency and ensure consistent achievement of KPIs. Execute and oversee a range of operational activities—including platform Sign-Ups, Top-Ups, Drawdown mailboxes, AML checks, and DDI/BWA processes—in line with client procedures and regulatory standards.
- Perform accurate cash matching within Top up, maintaining high levels of financial and customer integrity.
- Skilled in investigating operational issues, conducting root cause analysis, and implementing fixes.
- Producing performance and KPI reports to support continuous improvement across teams.
- Conduct regular quality assurance reviews to uphold processing standards, identify risks, and drive corrective actions. Analyse QA results and KPI data using statistical methods to provide actionable insights through MI reporting.
- Utilise Excel to extract, analyse, and report on operational data, supporting informed decision-making.
- Deliver training and mentorship to new and existing staff, enhancing team capability and performance.
- Prepare and present reports to senior management, recommending process improvements to increase efficiency and reduce risk.
- Continuously review and enhance operational procedures, contributing to innovation and transformation initiatives.
- Act as a key point of support for colleagues, providing guidance and resolving queries, while also representing the team in projects and escalating issues to senior stakeholders when required.
Data Entry Administrator
NHS/NSS
Edinburgh, United Kingdom
2023.11 - 2024.06
- Worked in medical prescription keying with nDCVP
- Accurately inputting patient demographic information into electronic health records (EHR) systems.
- Ensuring compliance with data entry protocols and standards to maintain data integrity.
- Maintaining confidentiality and security of medical records.
- Performing data quality checks to identify and correct any discrepancies in patient medical records
Assistant Dietician
Mediva Clinic
Sofia, Bulgaria
2022.06 - 2022.10
- Empowered individuals to manage nutrition and overall wellness with sustainable habits.
- Advised clients about nutrition-related behaviour change to support goal achievement.
- Helped clients set long-term goals, with periodic check-ins to support necessary changes and adjustments.
Education
BSc Hons - Nutrition
Queen Margaret University
Edinburgh 2001.04 -
Certificate - Chemicals and Health
John Hopkins University
2020.03 - 2020.06
Diploma of Higher Education -
American College of Sofia
Sofia2017-06
Diploma -
American Academy
Nicosia2016-06
Skills
- Team coordination & workload management
- KPI monitoring & performance tracking
- Financial operations processing
- Anti-Money Laundering (AML) awareness
- Data analysis & interpretation
- SQL and Excel
- Management Information (MI) reporting
- Quality assurance & auditing
- Process improvement & optimisation
- Risk identification & mitigation
- Report writing & documentation
- Stakeholder communication
- Training & staff development
- Problem-solving & investigation
- Attention to detail
- Excellent adaptation and Fast Learning
- Time management & prioritisation
Languages
English
Fluent
Bulgarian
Fluent
Manager Review
Fully aligned with all FNZ values and strategic priorities, serving as a role model to others. Drives change, mentors and inspires others, challenges constructively, and champions collaboration and inclusion. Communicates with influence and builds trust and respect. Demonstrates resilience and a growth mindset.
Timeline
Finance Operations Subject Matter Expert
FNZ
2024.11 - Current
Data Entry Administrator
NHS/NSS
2023.11 - 2024.06
Assistant Dietician
Mediva Clinic
2022.06 - 2022.10
Certificate - Chemicals and Health
John Hopkins University
2020.03 - 2020.06
BSc Hons - Nutrition
Queen Margaret University
2001.04 -
Diploma of Higher Education -
American College of Sofia
Diploma -
American Academy