Rebecca Ford
Westcliff-on-Sea,Essex
Summary
Detail-oriented professional with strong empathy understanding and a consistently positive disposition, skilled in managing time effectively to meet demanding deadlines. Demonstrates tactfulness in dispute settlements. Offers reliable data entry proficiency and a practical problem-solving approach to support the team I'm working within. Passionate about helping people and contributing positively to society.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer service representative
IFDS
Basildon, Essex
2006.07 - 2008.10
- Offered technical support, leading to enhanced user experience.
- Provided top-notch support for increased customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers in making informed decisions by providing detailed product information.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Performed administrative duties contributing towards smooth store operations.
Customer service representative
Lloyds Banking Group
Southend-on-Sea, Essex
2004.12 - 2006.06
- Provided top-notch support for increased customer satisfaction.
- Trained new hires for improved productivity and efficiency on the job floor.
- Conducted thorough investigations for successful identification of fraudulent activities.
- Ensured compliance with legal requirements by keeping abreast of latest anti-fraud regulations and guidelines.
- Worked in a fast-paced environment whilst maintaining high quality standards in communication and service delivery.
- Escalated complex issues adeptly to relevant teams for prompt resolution.
Education
GCSEs -
Cecil Jones High School
Southend-on-Sea 1998.09 - 2003.07
Skills
- Empathy understanding
- Time-Management prowess
- Dispute settlements tactfulness
- Positive disposition
- Data entry proficiency
- Efficient telephonic etiquette
- Problem-solving
Employment Gap
Over the past fifteen years I have been a stay-at-home wife, however after the relationship breakdown, I am keen to return to the workplace. I have lots of transferable skills, including being an unpaid carer for my elderly grandparents and visually impaired sister. I am eager to learn and very competent at taking on new skills and activities.
Timeline
Customer service representative
IFDS
2006.07 - 2008.10
Customer service representative
Lloyds Banking Group
2004.12 - 2006.06
GCSEs -
Cecil Jones High School
1998.09 - 2003.07