Rebecca Fogg
Wolverhampton
Summary
Experienced and dedicated professional with a solid background in customer service, problem-solving, and leadership. Expertise in operational planning and team management, consistently driving efficiency and enhancing collaboration. Proven track record in high-pressure environments, delivering quality results and fostering team success.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Repairs Controller
Wolverhampton Homes
Wolverhampton
2024.04 - Current
- Honorarium role, supporting team of planning supervisors in scheduling repairs and delivering excellent customer service to tenants.
- Assisted in integrating technology solutions to enhance productivity within the repairs service.
- Helped devise recovery strategies during system failures to maintain customer satisfaction levels.
- Nurtured relationships within the organisation through regular updates and effective communication.
- Facilitated team performance by streamlining processes for workload management.
- Encouraged open communication within the team, ensuring regular one-to-one meetings were conducted.
- Collaborated with management to resolve repair queries, customer resolutions and support contractor meetings.
Planning Supervisor
Wolverhampton Homes
Wolverhampton
2023.04 - 2024.04
- Assisted in planning and scheduling repairs for all tenanted properties
- Communicated effectively with operatives on site to optimise daily schedules.
- Managed diary system to ensure efficient appointment organisation.
- Provided excellent customer service by updating tenants on appointments and progress.
- Utilised performance reports to enhance productivity.
- Liaised between departments to support smooth operations and service delivery.
Sales Executive
Brindley Garages Group
2015.07 - 2023.04
- Key member of sales team at both Hyundai and Honda dealerships within the group, assisting in achieving sales targets.
- Generated leads and opportunities to support revenue growth.
- Maintained customer service excellence to foster loyalty and retention.
- Prepared vehicle orders and relevant paperwork, including finance applications.
- Completed training in FCA regulations for retail finance, and achieved Motability accreditation.
- Enhanced communication skills through customer interactions and teamwork.
- Participated in site events, establishing connections for sales leads and career progression.
Patrao, General Manager
Nandos
2014.07 - 2015.07
- Assisted teams in fast-paced restaurant environments across Midlands.
- Supported management of 40+ staff and managers during operations.
- Contributed to budget control, operational management, and auditing processes.
- Facilitated marketing initiatives and event management within stores.
- Aided in recruitment and training of staff and managers.
General Manager
Inventive Leisure, Revolution Bars
2009.08 - 2014.07
- Managed venue with responsibility for over 50 staff and managers including external teams of promoters, DJs, and security staff.
- Oversaw HR activities including recruitment, training, staff development, and succession planning.
- Controlled financial operations including venue costs, budget management, and revenue forecasting to meet targets and enhance profit margins.
- Control of marketing, creating sales building strategies, network marketing, and relationship building with companies
- Organisation of large corporate events and parties for national companies, alongside hosting private parties and small functions
- Established a positive work environment which promoted staff morale and productivity
- Designated premises supervisor of venue, and branch secretary of Pubwatch working with closely with local authorities and other venues
Deputy Manager
Inventive Leisure, Revolution Bars
2007.01 - 2009.07
- Supported general manager by overseeing all business operations during absence.
- Assisted with payroll management and basic accountancy tasks.
- Gained insights into sales enhancement and monitoring processes.
- Participated in training external managers and gathering customer feedback to refine food and cocktail menus.
- Received multiple awards, including national recognition for best bar and a personal commendation for exceptional management performance.
Assistant Manager
Inventive Leisure, Revolution Bars
2004.01 - 2007.01
- Assisted with food and beverage stock control processes
- Ensured health and safety compliance, maintaining a safe working environment for all staff members
- Supported staff inductions and training initiatives to enhance team performance.
- Oversaw daily operations to achieve award winning customer service
- Contributed to the opening of new bars across the UK, and related marketing and events
Education
Foundation Degree in Arts - Fine Art, Photograpy and Textiles
Walsall College of Art and Technology
Walsall 2003.09 - 2004.09
A-Levels - English, Spanish, Art and Sociology
Highfields School
Wolverhampton 2000.09 - 2002.07
GCSEs - A* to C including Maths and English language.
Highfields School
Wolverhampton 1995.09 - 2000.09
Skills
- Customer service excellence
- Problem solving
- Leadership
- Self-motivation
- Operational planning
- Team management
Certification
ILM Level 3 accredited Supervisory Development Programme
Personal Licence (APLH)
AAT Level 3 - Accountancy and Bookkeeping
Affiliations
- Keen interest in current affairs, and travel with family and friends
Additional Information
I have gained several awards in my career for customer service and team satisfaction. This has been very rewarding and I strive to continue those successes in my future career, whilst gaining further experience and qualifications.
Timeline
Repairs Controller
Wolverhampton Homes
2024.04 - Current
Planning Supervisor
Wolverhampton Homes
2023.04 - 2024.04
Sales Executive
Brindley Garages Group
2015.07 - 2023.04
Patrao, General Manager
Nandos
2014.07 - 2015.07
General Manager
Inventive Leisure, Revolution Bars
2009.08 - 2014.07
Deputy Manager
Inventive Leisure, Revolution Bars
2007.01 - 2009.07
Assistant Manager
Inventive Leisure, Revolution Bars
2004.01 - 2007.01
Foundation Degree in Arts - Fine Art, Photograpy and Textiles
Walsall College of Art and Technology
2003.09 - 2004.09
A-Levels - English, Spanish, Art and Sociology
Highfields School
2000.09 - 2002.07
GCSEs - A* to C including Maths and English language.
Highfields School
1995.09 - 2000.09