A results-driven professional with expertise in repairs and maintenance management, health and safety compliance, and budgetary control. Demonstrates exceptional leadership in managing direct labour and subcontractors while ensuring operational efficiency through data-driven strategies. Skilled in resolving damp, mould, and condensation issues, delivering customer service excellence, and adhering to safeguarding procedures. Proficient in technical building knowledge, performance management, and strategic planning to achieve organisational goals. Adept at cross-functional collaboration, effective communication, and decision-making under pressure. Committed to upholding policies and procedures while fostering resilience in challenging environments.
- Leading a team of operatives delivering responsive repairs for tenanted and void properties across multiple sectors in the Northwest.
- Achieved and maintained improvements in productivity and first time fix, by implementing performance monitoring system.
- Reduced overdue repairs in working sectors through process optimization and digital reporting tools.
- Ensured full compliance with H&S legislation and internal audit standards.
- Managed repairs budgets, delivering within financial targets.
- Conducted thorough audits on services provided, maintaining top-quality standards consistently.
- Established clear lines of communication between management and staff, fostering a harmonious working environment.
- Supervised day-to-day repair operations, including damp and mould remediation.
- Developed and implemented training programs for operatives on safety standards.
- Provided Multi-Skilled repairs to tenanted and void properties.
- Identified potential risks and mitigated them through proactive measures.
- Multi-skilled Joiner undertaking all aspects of joinery, plumbing, plastering, tiling and groundworks.
- Surveying conditions and age of assets.
- Organising repair work for various multi-trades.
- Ordering materials with suppliers.
- Conducting repairs working within time restraints.
- Carrying out emergency repair work on an out of hour basis.
- Followed instructions accurately to ensure task completion in a timely manner.