Rebecca Courtney
Keywrth,Nottinghamshire
Summary
Dynamic and adaptable professional pursuing an optical assistant position. Holds a Level 2 qualification in nursing and midwifery, complemented by extensive experience in customer service across retail and coaching sectors. Skilled in establishing quick rapport with clients, excelling under pressure, and adhering to high patient safety standards while rapidly mastering new procedures.
Overview
4
4
Languages
1
1
Certification
13
13
years of professional experience
Work History
Retail Assistant
Morrisons
08.2023 - Current
- Resolved customer inquiries and complaints effectively, providing tailored solutions to meet their needs.
- Organised and maintained shelves according to visual merchandising standards to enhance customer experience.
- Maintained tidy, safe store areas, ensuring compliance with health and safety guidelines.
Wildlife Ecologist
Nottingham Trent University
09.2024 - 09.2026
Support Worker (Older Adults in Care)
Voyage Care
, Sommerset
07.2022 - 01.2023
- Assisted older adults with daily living tasks to promote independence and quality of life.
- Provided emotional support and companionship to build trust and rapport with residents and families.
- De-escalated challenging behaviour using person-centred approaches to maintain calm interactions.
- Motivated service users to engage in community activities for enhanced social integration. to stay independent and active members of society.
- Established a safe, welcoming environment that encouraged comfort and wellbeing for residents.
- Administered medication as prescribed, keeping accurate records of administration and side effects.
- Documented all care activities accurately to meet legal and organisational requirements.
- Maintained a positive, respectful, inclusive environment valuing diversity among residents and staff.
- Prepared nutritious meals tailored to individual dietary requirements to support healthy eating.
- Enhanced patient satisfaction by actively addressing individual needs and preferences.
Tour Guide
Nature Reserve
08.2021 - 01.2022
- Led historical and cultural tours across major landmarks to enhance visitor learning and engagement.
- Adapted quickly to sudden tour changes for a smooth participant experience.
- Monitored guest activity to keep groups safe during tours.
- Answered visitor questions with accurate details for a satisfying tour.
- Escorted tourists to natural habitats to support eco-friendly areas.
- Planned and executed entertaining, factual activities for group tours to enrich historical understanding.
- Directed bilingual tours across multiple languages to broaden cultural access.
- Interpreted and translated languages for tourists to bridge communication gaps.
- Coordinated transport logistics for seamless daily tours from base locations to various sites. from base locations to tour sites each day.
- Taught guests conservation strategies for specific locations during visits.
- Provided clear answers and highlighted overlooked features during exhibits.
- Instructed tourists to use audiovisual equipment to reinforce key points.
- Took high-quality photos of tourists during tours to create lasting memories. and videos to preserve memorable travel moments.
- Collaborated with team and property owners to develop profitable new tours.
Catering Assistant
Kloof Senior Primary
01.2014 - 12.2017
Education
Higher National Diploma - wildlife conservation and wcology
Nottingham Trent University
Nottingham01-2026
GCSEs -
Nottingham Trent University
Nottingham01-2026
First Aid
british red cross
Nottingham, NGM01-2026
NVQ Level 2 - nursing and midwifery
Nottingham College
Nottingham01-2024
Skills
- Customer support
- Retail safety protocols
- Food safety standards
- Patient care
- Report documentation
- Data analysis
- Risk management
- Environmental awareness
- Team building and collaboration
- Effective teamwork
- Works under pressure
- Multitasking capabilities
- Problem-solving
- Communication skills
- Active listening
- Public speaking
Languages
Afrikaans
Intermediate
B1
English
Proficient
C2
zulu
Elementary
A2
Dutch
Intermediate
B1
Certification
- [Area of study] certified
- Level [Number] [Area of certification]
- [Area of certification] certified
Interests
- Running
- Climbing
- Hiking
- Paddle boarding
- Pottery
- Gym
- Cooking
- Massage
- Camping
Timeline
Wildlife Ecologist
Nottingham Trent University
09.2024 - 09.2026
Retail Assistant
Morrisons
08.2023 - Current
Support Worker (Older Adults in Care)
Voyage Care
07.2022 - 01.2023
Tour Guide
Nature Reserve
08.2021 - 01.2022
Catering Assistant
Kloof Senior Primary
01.2014 - 12.2017
Higher National Diploma - wildlife conservation and wcology
Nottingham Trent University
GCSEs -
Nottingham Trent University
First Aid
british red cross
NVQ Level 2 - nursing and midwifery
Nottingham College