Rebecca Colclough-Evans
Summary
Ten years of experience working in the NHS, as well as raising two daughters, has taught me many things, not least, where I excel.
Balancing my roles as Healthcare Assistant, Patient Care Coordinator, and PA to lead GPs has allowed me to develop a highly adaptable and well-rounded skill set. I remain composed and effective in fast-paced, high-pressure environments where strong organisation and time management are critical.
My greatest strength is my ability to work with people; I thrive in collaborative settings, serving as a central point of contact and ensuring clear, seamless communication across teams.
My next goal is to step into a new chapter of growth!
Having gained extensive and invaluable experience within the NHS, I am motivated to transfer my skills into a fresh environment that will challenge my perspective, and allow me to flourish.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work history
Patient Care Coordinator/PA to lead GP
London Lane Clinic
Bromley, Kent
2023.01 - Current
- Scheduling monthly rota's for GPs & Nursing staff , ensuring uninterrupted executive timetables.
- Addressing mail, email, and phone inquiries, reducing workload and backlog.
- Organising CPD training events for GP's/Nursing staff.
- Managing GP calendars, scheduling weekly meetings
- Reviewing operational performance metrics, analysing KPIs to identify improvement areas.
- Scheduling patient appointments to improve clinical efficiency.
- Preparing necessary documentation to speed up insurance claim approvals.
- Enhancing patient satisfaction by implementing personalised care plans.
- Utilising proficient IT skills in managing electronic health records effectively.
- Liaising between patients and further healthcare professionals, resulting in improved communication.
- Connecting patients with available community and charitable resources.
- Organising health education sessions, contributing to better patient awareness and self-management.
- Collaborating with multidisciplinary teams for comprehensive patient care planning.
Health care assistant
London Lane Clinic
Bromley, Kent
2015.10 - Current
- Administering basic patient health care services including blood tests and blood pressure checks.
- Dressing wounds and performing ECGs as required.
- Administering vaccinations
- Supporting nursing staff in providing care to patients.
- Visiting patients at home and in the community, attending to specific and personal care needs
- Maintaining clean and hygienic patient environments.
- Completing care documentation and monitored patient progress.
- Ensuring confidentiality and compliance with care standards.
- Assisting in training new healthcare assistants in best practices.
- Upholding strict patient confidentiality at all times whilst performing duties as per data protection guidance set by the NHS.
- Completing monthly stock checks on supplies and equipment.
- Carrying out quarterly audits on health and safety, fire safety and infection control.
Revenues Officer
Capita Business Services
Bromley, Kent
2007.06 - 2014.02
- Managed rates and revenue collection for improved business performance.
- Ensured timely billing and collection of business rates for steady cash flow into local authority coffers.
- Addressed discrepancies in business rates, resulting in fairer charges for businesses.
- Generated account statements outlining payments and balances.
Education
NVQ Level 3 -
UCO School of Osteopathy
London 2023.09 - 2024.06
GCSEs -
Bullers Wood School
Chislehurst, BromleySkills
- Time management and prioritisation
- Meeting coordination and workflow organisation
- Deadline adherence
- Microsoft Office suite proficient
- Digital diary organisation
- Proactive mindset
- Resilient under pressure
- Team Player
Affiliations
- Running
- Drawing & Painting
- Photography
References
References available upon request.
Timeline
NVQ Level 3 -
UCO School of Osteopathy
2023.09 - 2024.06
Patient Care Coordinator/PA to lead GP
London Lane Clinic
2023.01 - Current
Health care assistant
London Lane Clinic
2015.10 - Current
Revenues Officer
Capita Business Services
2007.06 - 2014.02
GCSEs -
Bullers Wood School