Rebecca McDonald
Newtownabbey,Antrim and Newtownabbey
Summary
A dedicated professional with a strong ability to communicate effectively within teams and report accurately to management. Demonstrates exceptional time management skills, ensuring daily organisation and efficiency. Skilled in building relationships and fostering teamwork, with a keen awareness of safeguarding protocols. Proficient in conducting observations and reporting, while prioritising person-centred practices. Committed to advancing career goals through continuous improvement and collaboration.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Social Work Assistant Band 4
Belfast Health and Social Care Trust
Belfast, Antrim
04.2025 - Current
- Managed caseload effectively thereby meeting key deadlines consistently.
- Updated case records regularly, ensuring accuracy and transparency.
- Assisted social workers with complex cases, achieving improved outcomes.
- Built trust with families through consistent communication and support.
- Assisted social workers in completing duties and supported individuals needing social work support, helping address risks and needs.
- Communicated professionally face-to-face and in writing about cases and related issues.
Social Work Assistant Band 4
First Choice Agency
Belfast, Antrim
09.2022 - 04.2025
- Fostered positive relationships with service users, resulting in better cooperation during therapy sessions.
- Built trust with families through consistent communication and support.
- Maintained confidentiality of sensitive information whilst adhering to statutory requirements and professional standards of practice.
- Assisted social workers with complex cases, achieving improved outcomes.
- Assisted service users to obtain and access community resources.
- Assessed clients and documented information for records and analysis.
Mental health support worker -Adults and Teenagers
First Choice Agency
Belfast, Antrim
10.2021 - 09.2022
- Liaised effectively with healthcare professionals, contributing to integrated services.
- Assisted service users by providing emotional and practical support.
- Documented progress notes meticulously, enabling accurate patient assessments.
- Fostered improved relationships between patients and family members through mediation.
- Provided daily living assistance, promoting independent behaviour.
- Built trustful rapport with clients through consistent reliability and patience.
- Maintained confidentiality of clients' information.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Helped clients make informed decisions and follow individual treatment plans.
Nursing assistant
First Choice Agency
Belfast, Antrim
01.2021 - 10.2021
- Collaborated closely with healthcare team to ensure comprehensive patient care.
- Assisted in transporting patients safely around the hospital for various appointments.
- Assisted with daily activities to enhance quality of life for patients.
- Facilitated meal preparation and feeding for malnourished patients, improving their overall health condition.
- Managed proper waste disposal within the ward, maintaining a sanitary environment.
- Complied strictly with infection control policies, minimising risk of disease spread.
- Provided high-quality patient care, resulting in increased comfort and satisfaction.
- Maintained clean and safe environment by following hygiene standards and protocols.
- Delivered compassionate emotional support to patients during difficult times.
- Recorded weight and height measurements, blood pressure and blood sugar levels.
- Assisted with daily personal care tasks such as bathing, dressing and feeding.
Domiciliary care worker elderly &disabled children
Homecare Independent Living
Newtownabbey , Antrim
08.2018 - 01.2021
- Assisted with daily personal care tasks such as bathing, dressing and feeding.
- Assisted clients with their shopping
- Administered medication
- Prompted medication
- Cleaning duties
- Preparation of meals
Domiciliary care worker
One 2 One Domiciliary Care Services
Newtownabbey , Antrim
07.2017 - 02.2018
- Assisted with daily personal care tasks such as bathing, dressing and feeding.
- Assisted with Shopping calls
- Prompted and administered medication
- Preparation of meals
- Cleaning duties
Sales assistant
TK Maxx
Newtownabbey , Antrim
07.2014 - 07.2017
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
- Monitored trends in consumer behaviour with keen attention to detail.
- Demonstrated products effectively leading to increased sales conversions.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Built strong relationships with regular customers for repeat business.
- Conducted daily inventory checks to manage stock levels accurately.
- Trained new staff members, fostering a supportive working environment.
- Operated cash registers with accuracy and processed cash and card transactions.
- Worked collaboratively within a team environment fostering strong working relationships.
Barista
Costa Coffee
Newtownabbey, Antrim
08.2013 - 07.2014
- Managed high volume orders during peak hours maintaining quality of service.
- Enhanced efficiency by keeping work areas tidy and well-stocked.
- Assisted in inventory control measures for effective stock management.
- Performed cash handling duties accurately to maintain financial integrity.
- Collaborated with team members during busy periods improving workflow efficiency.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Maintained cleanliness of the café area whilst preparing orders.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Guaranteed building safety, reporting maintenance and health and safety issues to General Manager.
Education
GCSEs -
Glengormley High School
Newtownabbey 06.2012 - 06.2013
Essential Skills -
Belfast Metropolitan College
Belfast 08.2013 - 06.2014
Skills
- Communicate well within the team, report and record to manager
- Manage my diary with effective time management skills keeping it organised on a daily matter
- Work well within the team, building relationships and work effectively
- Safeguarding protocols awareness
- Observations and reporting
- Person-centred practice
Timeline
Social Work Assistant Band 4
Belfast Health and Social Care Trust
04.2025 - Current
Social Work Assistant Band 4
First Choice Agency
09.2022 - 04.2025
Mental health support worker -Adults and Teenagers
First Choice Agency
10.2021 - 09.2022
Nursing assistant
First Choice Agency
01.2021 - 10.2021
Domiciliary care worker elderly &disabled children
Homecare Independent Living
08.2018 - 01.2021
Domiciliary care worker
One 2 One Domiciliary Care Services
07.2017 - 02.2018
Sales assistant
TK Maxx
07.2014 - 07.2017
Barista
Costa Coffee
08.2013 - 07.2014
Essential Skills -
Belfast Metropolitan College
08.2013 - 06.2014
GCSEs -
Glengormley High School
06.2012 - 06.2013