Exauce Mukaba
COVENTRY,West Midlands
Summary
I am a self-motivated enthusiastic and hardworking individual who is always ready to grow. I have 3 years of experience working in a customer service base role and thoroughly enjoy it. It has helped me develop skills and tendencies which enable me to thrive in a fast-paced environment. I am a great communicator and thoroughly enjoying working as part of a team. In my spare time, I also volunteer at a local charity shop to give back and support those within the community. I am compassionate person with a strong desire to help resolve challenges and help others. I have the ability to handle multiple tasks and work under pressure. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Reputation for hard work, punctuality and willingness to learn new things.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
Work history
Social work student
Coventry City Council
Coventry, West midlands
09.2024 - 02.2025
- Worked directly with children in care, using life story work and age-appropriate tools to understand their wishes, feelings, and experiences.
- Engaged with families, foster carers, and teenage parents, providing support and maintaining regular contact to promote safe and stable relationships.
- Contributed to assessments , including Child in Need Assessments.
- Attended multi-agency meetings such as LAC reviews, core groups, and strategy discussions, ensuring children's needs were prioritised.
- Responded to safeguarding concerns, participated in Section 47 enquiries, and supported development of child protection plans.
- Reflected on practice through supervision, linking theory to practice and developing skills in trauma-informed and strengths-based approaches.
Unqualified nursery assistant
Wizard staff solutions
Royal Leamington Spa, Warwickshire
06.2024 - 09.2024
- Supported children’s learning and development through play-based activities, helping them build early language, social, and motor skills in line with EYFS (Early Years Foundation Stage) framework.
- Assisted with daily routines such as mealtimes, toileting, and naptime, ensuring a safe, clean, and nurturing environment for all children.
- Built positive relationships with children, parents, and staff, promoting a welcoming and inclusive atmosphere in thenursery setting.
- Monitored and recorded children’s progress and behaviour, reporting any concerns to qualified staff and contributing to planning activities that met individual needs.
Caseworker
Coventry Refugee and Migrant Centre
Coventry , West Midlands
09.2023 - 12.2023
- Supported vulnerable clients with housing, benefits, ARC issues, and access to healthcare, education, and legal services.
- Promoted informed decision-making in line with the Mental Capacity Act.
- Referred individuals to appropriate services and supported budgeting, utilities setup, and accessing basic needs.
- Provided one-to-one casework, advocacy, and practical support for clients with complex needs including mental health, trafficking, domestic violence, disabilities, and unaccompanied minors.
- Ensured destitute clients received essential items and connected with legal and support services.
Retail assistant
Primark
COVENTRY, West Midlands
04.2023 - 08.2023
- Provided friendly, personalised customer service and assisted with purchases and product selection.
- Operated tills accurately, processed payments and returns, and maintained efficiency during busy periods.
- Replenished stock, updated pricing, and ensured attractive, well-organised displays.
- Resolved customer issues promptly and helped with bespoke orders and locating items.
Domestic Assistant
OCS Group UK
Coventry, West Midlands
08.2021 - 11.2022
- Work across all areas of the building making sure that all areas are clean, hygienic, and safe places where staff can care for patients while reducing the risk of infection.
- This includes dusting, cleaning hard floors with mops or electric floor cleaners, and using vacuum or carpet cleaners.
- Cleaning offices, kitchens, toilets, and bathroom areas.
- Ensured safe usage of chemical cleaners.
Waitress
Matthy Service
Coventry, West Midlands
06.2018 - 01.2021
- Provided food service and guest support at weddings, birthdays, and large events, including ushering and waitressing duties.
- Communicated effectively with guests from diverse backgrounds, adapting to language barriers and ensuring clear understanding.
- Advised guests on menu items and ingredients to support dietary needs and allergy concerns.
- Maintained high standards of hygiene and delivered warm, professional service to enhance the overall guest experience.
Retail Assistant
Barnardo's
Coventry, West Midlands
10.2020 - 12.2020
- I have volunteered at my local charity shop, retail, sorting out clothes, and arranging things.
- This involves dealing with different customers of all ages and backgrounds, servicing customers and dealing with complaints, arranging stock in the warehouse and serving customers on tills.
- Addressed and resolved complex customer complaints in a calm, efficient and friendly manner.
- Created welcoming environment by greeting customers in line with best store practices.
Education
A-Levels -
King Edward VI College Sixthform
Nuneaton, WARBachelor of Science - social work
Coventry University
Coventry 09.2022 - 05.2025
GCSEs -
Bishop Ullathorne Catholic School
Coventry /2017 - 03.2020
Skills
- Communication: A key strength of mine is the ability to effectively communicate with both customers and colleagues
- Teamworking: I really enjoy being part of a team and working towards a common goal
- Organisation: I am able to effectively organise and prioritise tasks to ensure individual and team success
- Customer service: I possess the ability to analyse a customer's needs and provide high quality personalised service
- I enjoy sport, I particularly take part in playing tennis and going to the gym in my free time
- I also enjoy meeting people and socializing with friends and family
- Counselling techniques
- Needs and risk assessments
- Mental health care
Hobbies
Skills
- Client interaction
- Solution-focused techniques
- Records management
- Interpersonal and written communication
- Strong communicator
- Confidential documentation and record-keeping
- Attentive listener
- Detail-orientated
- Emotional resilience
- Mentorship
- Social work skills
Languages
Hungarian, Lingala, English
Native language
French
Intermediate
B1
English
Fluent
lingala
Fluent
Hungarian
Fluent
Timeline
Social work student
Coventry City Council
09.2024 - 02.2025
Unqualified nursery assistant
Wizard staff solutions
06.2024 - 09.2024
Caseworker
Coventry Refugee and Migrant Centre
09.2023 - 12.2023
Retail assistant
Primark
04.2023 - 08.2023
Bachelor of Science - social work
Coventry University
09.2022 - 05.2025
Domestic Assistant
OCS Group UK
08.2021 - 11.2022
Retail Assistant
Barnardo's
10.2020 - 12.2020
Waitress
Matthy Service
06.2018 - 01.2021
A-Levels -
King Edward VI College Sixthform
GCSEs -
Bishop Ullathorne Catholic School
/2017 - 03.2020
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