Rebecca Bowen
Shirley,Solihull
Summary
Results-driven professional with expertise in customer satisfaction assessments, key account handling, and sales strategies. Demonstrates proficiency in product knowledge, billing processes, and the Microsoft Office suite to optimise operational efficiency. Skilled in meeting sales targets, team leadership, and employee management while fostering exceptional customer service standards. Adept at multitasking and delivering measurable outcomes that align with organisational goals. Committed to leveraging skills to drive business growth and enhance client relationships. Have a love for cooking and preparing food and working within a team environment.
I work hard and strive to be the best I can in any role that has been given to me.
Overview
11
11
years of professional experience
Work history
Accounts Manager
MWF Consultant Engineers Ltd
Stafford, Staffordshire
2025.04 - Current
- Managed business relationships to ensure loyalty and long-term commitment.
- Established strong rapport with clients through regular communication.
- Assured timely delivery of products and services to meet customer expectations.
- Implemented customer service policies, enhancing client experience.
- Coordinated with finance department to manage account finances efficiently.
- Carried out all administration and worked on the sage computer system.
Manager/Chef
Bakes Makes Creates
Solihull
2020.02 - 2025.04
- Managed the day to day business and running of the company.
- Organised parties and carried them out.
- Improved kitchen efficiency by streamlining cooking processes.
- Directed the preparation of special dishes for events and holidays.
- Maintained exemplary hygiene standards in the kitchen area.
- Developed seasonal menus to offer variety and freshness in dishes served.
- Monitored inventory levels, ensured timely replenishment of stock.
- Hired, managed and trained kitchen staff, maintaining competent service teams.
- Trained new members of staff in all the business practices
- Ran and organised cooking sessions for both adults and children.
- Managed the kitchen and cooked and prepared meals.
- Carried out the safety checks and preparation checks for the kitchen and food standards agency.
Lettings manager
Smart Homes
Solihull, West Midlands
2015.01 - 2020.03
- Streamlined administrative processes, improving operational efficiency.
- Oversaw training sessions for lettings staff enhancing team performance.
- Organised viewings for potential tenants, facilitating quick rentals.
- Sourced new properties for portfolio expansion.
- Coordinated maintenance and repair tasks for optimum property condition.
- Maintained accurate records of all rental activities, ensuring transparency.
- Developed strong relationships with local estate agents increasing business opportunities.
- Collaborated with legal team on lease agreements ensuring lawful practices.
- Negotiated tenancy renewals with tenants, assuring continuous occupancy.
- Facilitated eviction proceedings when required, protecting landlord interests.
- Conducted routine inspections to maintain property standards.
- Ensured timely rent collections, maintaining financial stability.
- Processed all necessary paperwork to ensure legal compliance.
- Addressed tenant complaints, promoting a positive living environment.
- Liaised with landlords to maintain transparent communication lines.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Managed and rented out rental properties.
Education
NVQ Level 1,2 and 3 Food prep and Cooking - Cooking
Birmingham College Of Food and Tourism
Birmingham 09/2002 - 06/2004
GCSEs 9 grades A-C - All
St Peters RC School
Solihull 09/1997 - 05/2002
Skills
- Customer satisfaction assessments
- Key account handling
- Product knowledgeability
- Multitasking efficiency
- Knowledge of billing processes
- Microsoft office suite proficiency
- Meeting sales targets
- Customer Service
- Team Leadership
- Sales expertise
- Employee management
Affiliations
- I love to cook and experiment with new recipes and create various dishes. I enjoy time with my family and friends and love to play a board or card game with my children and husband.
Timeline
Accounts Manager
MWF Consultant Engineers Ltd
2025.04 - Current
Manager/Chef
Bakes Makes Creates
2020.02 - 2025.04
Lettings manager
Smart Homes
2015.01 - 2020.03
NVQ Level 1,2 and 3 Food prep and Cooking - Cooking
Birmingham College Of Food and Tourism
09/2002 - 06/2004
GCSEs 9 grades A-C - All
St Peters RC School
09/1997 - 05/2002