Rebecca Beckwith

Transitioned from electrical and gas installations to encompass renewable technologies, such as solar PV and air source heat pumps. Secured projects through private work, sub-contracting, and participation in the government-backed Energy Company Obligation (ECO) scheme. Demonstrated expertise in generating diverse work opportunities within the energy industry.

• Initially employed as a planning coordinator, this role required ability to plan the following days electrician and engineer routes ensuring job type, length and location were taken into account to maximise the amount of jobs completed.
• Attention to detail and effective listening in a fast paced environment was crucial to cross reference job notes with the customer reporting them and the allocated resource to anticipate any potential issues ahead of time.
• Ensured all clients received relevant paperwork upon completion within the agreed timeframe, this had to be compliant to all present regulations.
• Worked collaboratively within a team planning across the entirety of the UK as well as individual responsibility for specific clients, which included big 6 energy companies, who required exceptional organisation and rapid turnaround for their vast customer bases.
• Expected to have an understanding of the required tasks for the day/week from Management however often trusted to ’self-manage’ within our team and personally which fostered a deep sense of discipline and trust.

I was approached to take a central role into Switched On’s venture into the ECO scheme after proving both capable and successful in my prior role. I found the challenge impossible to turn down due to the additional skillset needed and potential to grow as a professional within the energy industry. This role was vast and key duties and skills included;

• Creation of a clear and concise workflow within ECO to create a seamless customer journey which not only leads to a faultless installation but a compliant submission for funding under the ECO scheme.
• Keen attention to detail to ensure paperwork is submitted under a ‘right first time’ approach, this enabled Accounts to predict payments and cash flow accordingly creating confidence and stability.
• Ability to communicate with senior staff based at energy companies to foster positive relationships but also being able to suitable and professionally challenge where necessary to protect the interest of the business.
• Training team members to support submissions which enabled the business to grow further by increasing the amount of installations it could now complete.
• Often had to learn quickly but due to a strong sense of genuine love for learning, I found this to be very personally rewarding and a highlight of the role. This skill helped me adjust quickly to the ECO scheme and be successful within the role regularly receiving positive feedback.
• Energy Assessments were a requirement for a submission on the ECO scheme and it is through this and meeting energy assessors that I developed an interest in obtaining the Level 3 Domestic Energy Assessor qualification myself, which I successfully completed. I then additionally topped this up with a Retrofit course so I am now a fully qualified DEA and Retrofit Assessor which I funded myself again demonstrating my love to improve myself and the environment around me.

Capita managed all customer contact through their contact centre based in Stourton, Leeds on behalf of Volkswagen Group UK. Whilst employed here I represented and worked with Audi and as a prior brand fan this was an incredibly rewarding and exciting opportunity to work with their customer’s, Audi Centres and Audi UK and headquarters in Germany.

• Resolved complaints swiftly and managed customer contact on behalf of Audi UK, leading to improved customer relations.
• Handled escalated complaints on behalf of Audi UK’s directors office, fire, safety and legal teams from dissatisfied customers, restoring confidence and preserving business relationships.
• Focused on customer satisfaction during every interaction to encourage and strengthen customer retention in a competitive industry.
• Ability to create strong frameworks to process complex issues between multiple departments in the UK and Germany to generate the best outcome for the customer.
• Appropriately maintained brand values at all times and trained others how to convey this within written communication effectively.
• Invited to complete Audi’s accreditation scheme in Germany as a result of my consistent high level performance resulting in a full accreditation within customer relations.
• Continually worked to maintain and improve relationships within Audi centre employees and coach where appropriate to reduce the likelihood of customer dissatisfaction in future.

• Ensured timely completion of key tasks assigned by management while prioritising customer needs.
• Supported retail team members to maintain efficient shop floor operations.
• Delivered exceptional customer service through face-to-face and telephone interactions.
• Managed cash handling and till reconciliation on match days, adhering to strict procedures.
• Conducted regular inventory checks for precise stock control and ordering processes.
• Supervised a short and longer term pop-up store, demonstrating leadership and operational effectiveness.
• Trained and mentored new staff, fostering skill development and teamwork.
• Collaborated with various departments to enhance public relations initiatives for the football club.
• Managed visual elements during store promotions for maximum impact.