Rebbecca Patten
Tamworth,Staffordshire
Summary
Results-driven professional with expertise in sales motivation and relationship management. Highly organised with a proven ability to implement effective closing techniques that drive business growth. Adept at fostering strong client relationships and achieving measurable outcomes, with a focus on delivering consistent performance aligned with organisational goals.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work history
Regional Sales Manager
Switch Gas and Power
Birmingham, West Midlands
2021.10 - 2024.02
- Achieved monthly sales, KPI's and managed our current sponsor relationships.
- Managed and motivated the team. Id create new scripts and presentations for my staff.
- Attending set up meetings to close and I was very successful with this.
- Create new leads, some cold calling or attending networking events.
- Assisted potential clients to select right energy solutions for their needs.
- Developed strong customer relationships by providing excellent service.
- Tracked customer satisfaction rates and resolved reported complaints.
Business development manager
The Energy Checking Comapny
Birmingham, West Midlands
2017.04 - 2021.09
- Started as a lead generator for six months cold calling, always achieved my targets and KPI's above everyone else.
- Became a Business Development Manager, attending events through the Birmingham Chambers of commerce.
- Creating new leads and closing them myself.
- I then become the Sales manager for the Birmingham office, in charge of around fifteen members of staff. Training some from scratch, teaching the CRM system, creating new scripts, doing regular toolbox talks, recruiting and interviewing potential new staff. Unfortunately covid hit and the business didn't survive.
Sales representative
Datatrack
Birmingham, West Midlands
2014.10 - 2017.01
- I had three meetings set up per day, I sold two out of three.
- Completed customer orders with speed and accuracy.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
Energy sales representative
My Planet
Leicester, Leicestershire
2012.01 - 2014.03
- Residential sales role selling Solar Panels. Meetings were set up ready for me to attend, I always met my target each month.
- Collaborated with sales team for reaching monthly targets.
- Provided outstanding customer service and after care to my clients.
Telesales supervisor
Thermaseal
Tamworth, Staffordshire
2008.04 - 2011.07
- Started in a telesales role, quickly became the team leader and within eight months I was running the office.
- In charge of creating new leads, creating business from missed opportunities, managing my leads to the highest standard.
- Creating new scripts, educating my staff, recruiting and managing business costs.
- Coordinated in-person visits with sales representatives to progress customer engagement.
- Upheld company policies whilst managing day-to-day telesales activities.
- Prepared and issued quotations, overseeing pipeline of leads.
Education
NVQ Level 2 - Business Management
South staffs college
Tamworth 2003.09 - 2004.07
Skills
- Sales motivated
- KPI monitoring and analysis
- Relationship Management
- Highly organised
- Effective closing techniques
Affiliations
- Gym and reading.
Timeline
Regional Sales Manager
Switch Gas and Power
2021.10 - 2024.02
Business development manager
The Energy Checking Comapny
2017.04 - 2021.09
Sales representative
Datatrack
2014.10 - 2017.01
Energy sales representative
My Planet
2012.01 - 2014.03
Telesales supervisor
Thermaseal
2008.04 - 2011.07
NVQ Level 2 - Business Management
South staffs college
2003.09 - 2004.07