Rea Bianka Jernei
Bournemouth
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
5
5
years of professional experience
Work history
Customer service advisor
The AA
London
05.2023 - 09.2023
- Providing administrative support to ensure e cient operation of the
- Ce
- Supports managers and employees through a variety of tasks related to organization and communication.
- Obtained deposits and balance of payments from clients.
- Took calls and escalated complex inquiries to appropriate members of staff.
- Performed informal and formal needs assessments for individual customers to recommend suitable goods and services.
- Assisted customers with placement of refunds and exchanges.
- Utilised computer to handle high incoming call volumes.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Helped clients set up new policies and followed up about timely payments.
CUSTOMER SERVICE ADVISOR
Echo-U limited
Newcastle upon Tyne
01.2021 - 03.2023
- Resolved customer queries over phone and by email
- Input customer information, call notes and personal data onto internal database
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
RECEPTIONIST
DoubleTree by Hilton
Edinburgh
11.2019 - 04.2020
- Collaborated effectively with customers and staff to maintain smooth - running company operations
- Delivered polite, professional customer service to enhance business reputation through positive rst impressions
- Answered and directed incoming calls to relevant staff members using multi-line telephone system
- Welcomed guests and clients in friendly, positive manner
- Maintained clean and orderly reception area to impress and welcome visitors
- Booked conference rooms and meeting spaces, coordinating supplies and catering for company events
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
SUPPORT WORKER
ASA recruitment
Edinburgh
09.2018 - 12.2019
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals
- Provided support in social, physical and emotional areas to assist clients with integrating into local community
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to x remotely
- Used remote access to navigate and link to customer computers.
Education
GCSES : BUSINESS AND MANAGEMENT -
University of Szeged
Skills
- OBJECTIVE
- Friendly and e cient customer service team member devoted to maximising
- Customer satisfaction with exceptional service and support Knowledgeable
- About industry standards with strong skill in retaining product and service
- Information to provide effective issue resolution Skilled in promoting sales to
- Increase revenue while addressing diverse issues
Languages
English
Fluent
Hungarian
Native
Italian
Advanced
Timeline
Customer service advisor
The AA
05.2023 - 09.2023
CUSTOMER SERVICE ADVISOR
Echo-U limited
01.2021 - 03.2023
RECEPTIONIST
DoubleTree by Hilton
11.2019 - 04.2020
SUPPORT WORKER
ASA recruitment
09.2018 - 12.2019
GCSES : BUSINESS AND MANAGEMENT -
University of Szeged
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