Summary
Work history
Education
Skills
Languages
Timeline
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Junaid Shaik

Junaid Shaik

Dubai,United Arab Emirates

Summary

A successful professional by working dedication and commitment in an esteemed organization where I can put my knowledge and enthusiasm for the growth of the organization and expand my potential to the maximum. Dedicated to optimizing times and service quality with a collaborative and analytical approach. Proficient in typical customer needs, behaviors and preferences, as well as recordkeeping requirements and performance strategies. Educates agents on call control and enhancing customer experiences.

Work history

Waiter

The BougainVillea
Hyderabad , India
08 2022 - 06 2023
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Relayed feedback from customers to management for continuous improvement.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.

Customer Service Representative

Axis Bank
Hyderabad, India
07 2023 - 09 2023
  • Established long-lasting customer relationships to maximise sales opportunities and repeat business.
  • Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.
  • Received incoming direct sales enquiries via phone, website, email and referral partners.
  • Tracked calls and sales data for insight into market trends.
  • Provided weekly reports to line manager on lead numbers, appointments made and number and value of completed sales.

Assistant Event Manager

Laser enterprises
Hyderabad , India
05 2022 - 03 2025
  • Reworked complex schedules and calendar plans to meet unexpected changes or demands.
  • Gathered post-event client feedback and evaluated results to inform future planning.
  • Distributed event plans and schedule details to staff, driving operations through continuous follow-up.
  • Followed up with previous clients to verify satisfaction and seek out new event planning opportunities.
  • Coordinated logistics for large- and small-scale events to facilitate seamless execution.
  • Facilitated regular team meetings during planning phases, encouraging open communication and collaboration.

Accountant

Laser enterprises
Hyderabad , India
10 2024 - 03 2025
  • Generated accurate financial reports using advanced software tools.
  • Improved cash flow through meticulous accounts receivable management.
  • Prepared monthly and yearly balance sheets, ensuring accuracy.
  • Efficiently managed payroll processing tasks, avoiding errors.
  • Performed thorough expenditure tracking, preventing overspending.
  • Helped resolve disputed claims as official client representative to tax officials.
  • Tracked tax, invoicing and budget information accurately.

Telecaller Supervisor

Global Ocean For Tour Operators
Sohar, Oman
04 2025 - 09 2025
  • Regularly updated knowledge on new products or services offered by the company to deliver accurate information to customers.
  • Managed call routing system, ensuring minimal waiting time for customers.
  • Maintained detailed records of calls made and received for future reference.
  • Streamlined communication process between different teams which boosted overall efficiency.
  • Led weekly meetings to discuss progress, resulting in enhanced team performance.
  • Resolved customer complaints promptly, enhancing brand reputation.
  • Trained new hires, ensuring quick adaptation to company policies and procedures.

Education

Intermediate - CEC

St. Joseph junior college

Diploma - MS OFFICE, VARIOUS COMPUTER APPLICATIONS

GNITT

SSC -

Akshara high school B

Skills

  • Quick Learner
  • Training Coordination
  • Communication skills
  • Multitasking
  • Volunteer management
  • Solution-minded
  • Problem-solving
  • Excellent communication
  • Patient and calm
  • Call Handling
  • Ms Office
  • Internet Advanced
  • Good analytical power and Hardworking
  • Analytical thinking and Innovation
  • Email writing
  • Technical Support
  • High-value project management
  • Records management

Languages

Hindi
Native
English
Upper Intermediate (B2)
Urdu
Native

Timeline

Waiter

The BougainVillea
08 2022 - 06 2023

Customer Service Representative

Axis Bank
07 2023 - 09 2023

Assistant Event Manager

Laser enterprises
05 2022 - 03 2025

Accountant

Laser enterprises
10 2024 - 03 2025

Telecaller Supervisor

Global Ocean For Tour Operators
04 2025 - 09 2025

Intermediate - CEC

St. Joseph junior college

Diploma - MS OFFICE, VARIOUS COMPUTER APPLICATIONS

GNITT

SSC -

Akshara high school B

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Junaid Shaik