
Motivated and versatile professional with experience in education, security, and hospitality, and a strong academic background in port and shipping, logistics, and transport. Skilled in academic support, safety monitoring, and customer service, with a proven ability to adapt to diverse roles and environments. Holds an MBA, combining practical experience with strong analytical and operational knowledge to contribute effectively across sectors.
Took accurate guest orders and relayed information to the Barman about preferences, requests, or allergens. Recommended wines, spirit, beer and cocktails tailored to customer preferences. Informed patrons of daily specials to enhance drinking experience. Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies. Cleaned tables or counters after patron departure. Performed additional cleaning duties to maintain a tidy environment. Assisted customers with selection, offering knowledge of current special drinks and personal recommendations to build rapport. Enhanced customer satisfaction by promptly attending to queries and requests.
Delivered excellent customer service through friendly and polite interaction. Obtained customer feedback to improve service experience.
Maintained clean room conditions by thorough cleaning and sanitation. Removed stains from various surfaces, enhancing overall aesthetics. Enhanced guest comfort through meticulous bed making and linen changing. Assisted in laundry operations for smooth functioning of housekeeping services. Restocked essential supplies timely to avoid guest inconvenience. Observed utmost discretion whilst entering or working in occupied rooms, respecting guests' privacy. Reported any maintenance issues immediately, preventing further damage or discomfort. Contributed to team effort by helping colleagues during peak hours. Trained new room attendants on company policies and cleaning procedures.
Improved security procedures through regular system checks and updates. Identified potential threats by closely observing behavioural patterns in monitored zones. Delivered accurate reports based on surveillance footage for incident resolution. Recorded details of unusual events in daily logbook, facilitating review and action when required. Monitored alarm systems, ensuring swift response during emergencies. Responded timely to alarms triggered by suspicious activities, preventing further damage or harm. Used secure communication channels to exchange critical information.
Led small group sessions for enhanced focus on challenging topics. Assisted student individually or in small groups to help them master assignments and reinforce learning concepts presented by lecturer. Prepared classroom materials to facilitate efficient lessons. Offered one-on-one guidance to struggling students for improved academic performance. Improved student engagement by utilizing interactive learning techniques. Managed administrative tasks, aiding smooth running of the class. Assisted in lesson planning for effective curriculum delivery. Assisted in conducting assessments to determine student understanding of subjects.
Ability to work under pressure
Effective time management
Computer proficiency
Team collaboration
Quick learner
Customer service excellence
Adaptability and flexibility
Communication skills
6,C2,5,C1