Rayko Petkov

Results-driven Assistant Food & Beverage Manager with extensive experience overseeing a £6.5 million annual F&B operation across multiple outlets, including Breakfast, Lobby Bar, Room Service, and Executive Lounge. Proven ability to lead large multicultural teams, drive revenue growth, control costs, and deliver exceptional guest experiences while maintaining luxury hospitality standards. Skilled in operational management, staff development, budgeting, quality assurance, and achieving high guest satisfaction scores in fast-paced hotel environments.

• Led workforce training sessions for improved service delivery.
• Streamlined inventory management to minimise waste.
• Recruited and trained high-performing team members to deliver faultless customer care.
• Reconciled cash and credit card transactions to maintain accurate records.
• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
• Built loyal customer base by creating welcoming environment with top quality service.
• Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
• Supervised service of all food and beverages within hotel in absence of food and beverage manager.
• Delivered functions and events to required standards in collaboration with events coordinator.
• Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
• Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
• Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
• Enhanced customer satisfaction by promptly addressing and resolving complaints.
• Efficiently handled cash transactions, minimising errors at end-of-day reconciliations.
• Improved dining experience through attentive listening to guest feedback.
• Provided regular performance feedback to staff for their professional development.
• Ensured compliance with licensing laws, health regulations, and safety legislation within the premises.

• Enhanced customer satisfaction by managing bar operations efficiently.
• Trained staff for improved service quality and professionalism.
• Ensured a safe environment by strictly adhering to health and safety regulations.
• Managed cash flow, ensuring correct transaction procedures were followed.
• Supervised team members to ensure excellent service delivery.
• Sourced products locally for improved cost-efficiency and sustainability.

• Developed new beverage recipes for increased menu variety.
• Increased team productivity with efficient work schedules and staff assignments.
• Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
• Improved dining experience through attentive listening to guest feedback.
• Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
• Monitored and authorised staff clock-in and clock-out procedures.
• Operated and maintained security of Point of Sales (POS) system.

• Ensured customer satisfaction by providing excellent service.
• Managed bar operations to maintain efficiency.
• Increased sales with innovative cocktail creations.
• Conducted staff training for improved performance.
• Developed new cocktail recipes, enhanced menu variety.