Silvia McNeish
London
Summary
Results-driven Restaurant Manager with expertise in optimising finances, enhancing safety, and elevating customer satisfaction. Experienced in team training, payroll management, and maintaining industry standards. Committed to supporting business strategies and achieving sales targets while ensuring efficient shift operations.
Overview
14
14
years of professional experience
Work History
Assistant F&B Manager
Park Hyatt River Thames London
London
08.2025 - Current
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Scheduled employees to keep shifts well-staffed.
- Managed inventory, placed orders for supplies, and monitored stock levels to maintain optimal operational flow.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Supervised a team of 15 staff members, providing training and feedback to improve service standards.
- Educated staff members on procedural and menu changes.
- Monitored customer feedback, implementing changes to rectify issues and bolster satisfaction levels.
- Conducted performance reviews for staff, setting objectives and addressing areas for improvement.
- Facilitated a positive working environment, recognising and rewarding staff achievements to motivate the team.
Restaurant Floor Manager
Hutong
London
09.2024 - 07.2025
- Tracked daily sales transactions and invoices for precise financial reporting.
- Reconciled cash and credit card transactions to ensure record accuracy.
- Promptly resolved issues, satisfying all parties involved.
- Conducted evaluations of health, safety, and sanitation processes to address violations swiftly.
Restaurant Manager- Interim
RCCL- Jamie's Italian Restaurant
Miami
01.2024 - 07.2024
- Evaluated health, safety, and sanitation processes to swiftly rectify violations.
- Oversaw payroll management and timekeeping for accurate processing of new hires and terminations.
- Calculated inventory levels precisely to order supplies, optimizing stock availability.
- Implemented strategic business plans that increased profitability in food and beverage sales.
- Fostered a positive environment to ensure outstanding customer service and dining experiences.
Restaurant Manager
The Royal Horseguard Hotel
London
11.2022 - 01.2024
- Increased restaurant finances by 33% through diligent P&L monitoring and managing administrative tasks.
- Created a safe workplace by maintaining accurate health and safety records and conducting regular inspections.
- Collaborated with F&B Manager to reduce payroll costs by 27%.
- Participated in stock takes and managed active inventory effectively.
- Recruited and interviewed staff, ensuring compliance with right-to-work regulations.
- Trained, coached, and motivated staff, raising customer satisfaction from 3.98 to 4.45.
- Monitored service standards and upselling techniques among team members consistently.
- Boosted annual revenue by 15% via implementation of dynamic pricing for peak dining periods.
Maitre'D
Charlie's at Rocco Forte Hotels
London
07.2022 - 11.2022
- Organized table assignments and managed booking processes for seamless service coordination.
- Maintained detailed records of guest allergies, birthdays, and preferences to personalize experiences.
- Facilitated smooth dining operations by actively supporting servers and other staff.
- Ensured accurate report submissions in a timely manner for operational efficiency.
- Greeted guests warmly, providing menus and restaurant information to enhance their visit.
Restaurant Training Manager
RCCL International Group
Miami, FL
11.2019 - 03.2022
- Managed table assignments for main dining room serving 6,500 guests and processed change requests efficiently.
- Oversaw payroll for 150 team members while executing administrative office tasks.
- Resolved customer complaints to enhance guest satisfaction and foster loyalty.
- Trained approximately 200 team members on company standards, public health protocols, and sales techniques.
Restaurant supervisor/ head host
RCCL
MIAMI
11.2015 - 09.2019
- Resolved escalated customer complaints to enhance loyalty and ensure full satisfaction.
- Addressed customer issues promptly, maintaining high standards of service quality.
- Directed staff in daily assignments to achieve operational goals and uphold restaurant reputation.
- Trained new employees on service techniques, company procedures, and safety protocols.
- Scheduled shifts effectively to ensure adequate staffing levels.
- Utilized coaching techniques to enhance employee skills and improve morale.
- Maintained exceptional cleanliness, organization, and sanitation of food and beverage products.
- Designed aesthetically pleasing table settings to support superior guest experiences.
Wedding coordinator / planner
Iberostar Beach Hotel
Montego Bay
03.2014 - 02.2015
- Oversaw planning, execution, and coordination of weddings, achieving a 56% increase in package sales.
- Achieved maximum sales for wedding packages over five months with a 98% guest satisfaction rating.
- Served as guest service agent during off-season to maintain operational support at hotel.
Restaurant supervisor/manager
Coley's Caribbean Cuisine
Los Angeles, CA
11.2011 - 02.2014
- Oversaw marketing strategies for restaurant with 200 seats and catering services.
- Monitored supplier activities and performance of food and service personnel.
- Coordinated event bookings and ensured seamless execution to maximize guest satisfaction.
Education
Bachelor of Arts - Project Management
Arden University
London 2025 - Current
SERVSAFE alcohol level 3 and SERVSAFE food allergens Certificate level 4 -
12.2022
Workplace safety level 5 -
01.2021
MS Office advanced level Certificate -
01.2021
H.A.C.C.P CCL, level 3 -
01.2006
Public health level 4 -
crew ship vessels
Associate of Arts - Hotel/Restaurant management
Penn Foster Hotel Management
2014 - 2016
Bookkeeper / statistician - Accounting and Finnance
Sextil Puscariu University
Brasov 2000 - 2002
Skills
- Cost control and budgeting
- Customer experience management
- Administrative expertise
- Public health standards
- Problem solving
- Accounting principles
- Database management systems
- Point of sale operations
- Staff training and development
- Recruitment and hiring processes
- Financial management strategies
- Menu design expertise
- Industry knowledge
- Project management
- Customer service
- Food hygiene
- Beverage inventory management
Skills
- Cost control
- Customer experience
- Administrative Skills
- Public Health
- Problems solving abilities
- Accounting
- Database management
Languages
English
Advanced
C1
Spanish
Intermediate
B1
Romanian
Proficient
C2
Timeline
Assistant F&B Manager
Park Hyatt River Thames London
08.2025 - Current
Restaurant Floor Manager
Hutong
09.2024 - 07.2025
Restaurant Manager- Interim
RCCL- Jamie's Italian Restaurant
01.2024 - 07.2024
Restaurant Manager
The Royal Horseguard Hotel
11.2022 - 01.2024
Maitre'D
Charlie's at Rocco Forte Hotels
07.2022 - 11.2022
Restaurant Training Manager
RCCL International Group
11.2019 - 03.2022
Restaurant supervisor/ head host
RCCL
11.2015 - 09.2019
Wedding coordinator / planner
Iberostar Beach Hotel
03.2014 - 02.2015
Restaurant supervisor/manager
Coley's Caribbean Cuisine
11.2011 - 02.2014
Bachelor of Arts - Project Management
Arden University
2025 - Current
Associate of Arts - Hotel/Restaurant management
Penn Foster Hotel Management
2014 - 2016
Bookkeeper / statistician - Accounting and Finnance
Sextil Puscariu University
2000 - 2002
SERVSAFE alcohol level 3 and SERVSAFE food allergens Certificate level 4 -
Workplace safety level 5 -
MS Office advanced level Certificate -
H.A.C.C.P CCL, level 3 -
Public health level 4 -
crew ship vessels