Rayan Kalam
Plymouth,Devon
Summary
Skilled multitasker with great work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help my team. Reliable and dedicated team player with a hardworking and resourceful approach. I am Currently studying to complete an undergraduate degree in Quantity surveying, committed to learning and developing new skills within the building estate industry.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Head waiter
The Eastern Eye Indian Restaurant
Plymouth, Devon
08.2020 - 03.2024
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Greeted customers, presented menus and shared information about available special items.
- Upsold sides and beverages to increase restaurant revenue.
- Verified completed orders and served guests at tables.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Memorised complete menu and offered guests knowledgeable suggestions.
Education
Bachelor of Science - Quantity Surveying
Plymouth University
Plymouth 09.2022 - 05.2025
Higher National Diploma - Business
City College Plymouth
Plymouth 09.2020 - 07.2022
GCSEs - 9 subjects
St Boniface's RC College
PlymouthSkills
- Proven Customer service
- Product Knowledge
- Attention to Detail
- Organisation
- Problem-Solving
- Teamwork
- Persuasive negotiations
- Communication
Languages
English
Fluent
Bengali
Advanced
References
References available upon request.
Timeline
Bachelor of Science - Quantity Surveying
Plymouth University
09.2022 - 05.2025
Higher National Diploma - Business
City College Plymouth
09.2020 - 07.2022
Head waiter
The Eastern Eye Indian Restaurant
08.2020 - 03.2024
GCSEs - 9 subjects
St Boniface's RC College
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