Summary
Overview
Work history
Education
Skills
Accomplishments
REFERENCES
Timeline
Generic
NURUS SADIK

NURUS SADIK

Romford,Essex

Summary

I am highly-motivated,conscientious and competent collaborator who possesses in-depth knowledge and expertise within this industry. With a proven track record of achievement, I can bring positivity, support, and a creative mindset to any team. I pride myself on taking ownership of challenging problems, maintaining high standards, and assisting my employer in achieving their commercial objectives. With a desire and passion for continuous professional development, I am confident I can add value to your organization by always ensuring your customers and clients receive the best service possible. With more than ten years of experience in similar roles, I can be relied upon to deliver everything that I set out to achieve, whilst always seeking ways to help my employer grow, and money at the same time.

Overview

14
14
years of professional experience

Work history

Head waiter

Berners Tavern
London, United Kingdom
07.2023 - Current
  • Cleared, set and restocked tables for quick table turnaround.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Head Waiter

Baraka Eatery
London, United Kingdom
05.2019 - 03.2023
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Breakfast Waiting Staff

Regency Club of Hyatt the Churchill Hotel
London, United Kingdom
04.2015 - 03.2019
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Practiced healthy and safety measures to comply with regulations.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Breakfast Waiter

Holiday Inn London Mayfair
London, United Kingdom
01.2011 - 02.2015
  • Offered exceptional customer service with strong product knowledge.
  • Demonstrated proper food handling and safety standards.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Maintained safe working environment by reporting unsafe conditions, accidents and injuries to supervisor.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.

Education

Master of Arts - Public Administration

Islamic University
Kushtia , Bangladesh
12.2006

Bachelor of Arts - Politics and Public Administration

Islamic University
Kushtia , Bangladesh
11.2005

Certificate of Higher Education - Humanities

Jhenidah College
Jhenidah, Bangladesh
12.2000

GCSEs - Humanities

Kanchan Nagar Model High School
Jhenidah, Bangladesh
11.1998

Skills

     A fast learner with a proven track record of achievement
     Proficient in the use of all Microsoft Office applications
     Service-orientated
     Problem solver
     Staff development

     A strong collaborator who always puts the needs of a team first
     Exceptional communication skills
     A strong sense of business acumen and the understanding that the organizations commercial objectives are critical to my work
     An adaptable approach to change and someone who take responsibility for their ongoing professional development

Accomplishments

  • Evaluating customer satisfaction
  • Trainning junior staff and promoting special menu items.
  • Supervised team of ten staff members.
  • Monitoring service standards and solving customer complaints.

REFERENCES

References available upon request .

Timeline

Head waiter

Berners Tavern
07.2023 - Current

Head Waiter

Baraka Eatery
05.2019 - 03.2023

Breakfast Waiting Staff

Regency Club of Hyatt the Churchill Hotel
04.2015 - 03.2019

Breakfast Waiter

Holiday Inn London Mayfair
01.2011 - 02.2015

Master of Arts - Public Administration

Islamic University

Bachelor of Arts - Politics and Public Administration

Islamic University

Certificate of Higher Education - Humanities

Jhenidah College

GCSEs - Humanities

Kanchan Nagar Model High School

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NURUS SADIK