Rayan Choudhury
Tonbridge,Kent
Summary
Results-driven professional with expertise in team leadership and customer experience. Skilled in adapting to market changes and driving process optimisation within trading operations. Focused on enhancing efficiency through collaboration, strategic problem-solving, and effective communication. Experienced in data analysis and report generation, with a strong commitment to continuous improvement and stakeholder relationship management.
Overview
10
10
years of professional experience
Work History
Stores Trading Support Manager
Currys
London, (Hybrid)
09.2023 - Current
- Analysed financial market trends for accurate forecasting and planning.
- Developed and implemented short-term and long-term team goals, initiating targeted tactics to achieve objectives.
- Be the representative of all our retail colleagues to the commercial corporate teams.
- Conducted market research to identify and evaluate new trading opportunities and market niches.
- Refined internal communications processes to enhance clarity and efficiency.
- Organised corporate events, including product launches, to strengthen stakeholder relationships.
- Developed innovative ideas and techniques to increase market share.
- Monitored stock levels and purchase rates of new items and maintained inventory.
- Developed and maintained comprehensive dashboards, reports, and visualisations using Power BI to enhance data accessibility.
- Facilitated stakeholder meetings to gather requirements, set expectations, and report on project progress, fostering strong client relationships.
- Provided weekly detailed project reports to keep manager informed on milestones and updates.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deliver high-quality products on time.
- Committed to continuous improvement and business growth
- Acquired in-depth understanding of industry trends and process enhancements.
Director
Tribe Digial Media & River Walk Music Festival
06.2022 - Current
- Managed End to End Management and Delivery of the Fast Growing and Biggest Community Music Festival in the Summer with over 10,000 attendees.W
- Working with councils and local authorities to implement Safe working practices in accordance to law and governance procedures.
- Responded swiftly to last-minute changes in event details, ensuring that adjustments were effectively implemented.
- Used customer service expertise to enhance audience enjoyment and provide first-class event experiences.
- Operated audio-visual equipment during events, ensuring technical aspects ran smoothly.
- Managed daily content creation, posting, and community engagement to foster a positive online presence.
DJ & Radio Presenter
West Kent Radio
09.2021 - Current
- Presented weekly live radio show, engaging audience with curated music selection and interactive segments.
- Performed MC role and live DJ sets at events to host and play live music, representing company.
- Engaged public audiences at events, fostering connection and dialogue to enhance overall experience.
- Offered technical support for sound systems, troubleshooting issues swiftly.
- Received calls to accommodate music requests and gain insight of preference of listeners.
- Negotiated contracts with venues and clients, securing lucrative DJ gigs.
- Used CD, vinyl or digital formats to play and stream live music, choosing appealing music for the audience.
- Spoke clearly and eloquently for full audience understanding.
- Prepared thoughtful interview questions, facilitating entertaining and informative conversations with guests.
- Interviewed guests in public for live and recorded broadcast material.
Sales, Operations & Customer Experience Manager
Currys
Tunbridge Wells, Kent
01.2020 - 09.2023
- Led a team in delivering sales targets, operational compliance, and best-in-class customer experience.
- Managed day-to-day store operations including scheduling, stock, and performance management.
- Coached and mentored team members to enhance interpersonal skills and improve team dynamics.
- Motivated sales staff to refine strategies through competitions and tailored coaching plans, driving engagement and performance.
- Communicated regularly with team members to establish and reinforce clear expectations, fostering accountability and consistency.
- Developed innovative marketing campaigns to drive substantial sales.
- Embedded Colleague Learning and events to support upskill of knowledge
Sales Colleague
Dixons Carphone
Tunbridge Wells
12.2016 - 01.2020
- Achieved individual sales targets across technology product categories, contributing to overall team success.
- Developed extensive product knowledge across Apple, Windows, and Samsung brands to enhance customer support.
- Oversaw banking operations and efficiently managed return processes, ensuring customer satisfaction.
Education
Bachelor of Arts - Sports Business & Sports Broadcasting
UCFB
London01-2021
Skills
- Project management
- Financial analysis
- Market research
- Stakeholder engagement
- Operational compliance
- Performance management
- Cash handling
- Power BI
- MS Office Suite
- Customer Service
- Customer experience
- Event planning
- Retail Operations
- Team coordination
- Team leadership
- Public Relations
- Public speaking
- Analytical and critical thinking
- Conflict resolution
- Willingness to learn
- Analytical and critical thinking
- Willingness to learn
Timeline
Stores Trading Support Manager
Currys
09.2023 - Current
Director
Tribe Digial Media & River Walk Music Festival
06.2022 - Current
DJ & Radio Presenter
West Kent Radio
09.2021 - Current
Sales, Operations & Customer Experience Manager
Currys
01.2020 - 09.2023
Sales Colleague
Dixons Carphone
12.2016 - 01.2020
Bachelor of Arts - Sports Business & Sports Broadcasting
UCFB