Ravi Rathod
harrow
Summary
Dedicated professional with extensive expertise in supply stocking, efficient payment processing, and reservation software navigation. Proficient in POS system operation and effective customer upselling, ensuring optimal customer satisfaction. Demonstrates exceptional time-management skills and cash handling accuracy, adhering to food hygiene protocols and regulatory compliance. Skilled in table management understanding, buffet setup and takedown, aiming to leverage these competencies to enhance operational efficiency in a dynamic hospitality environment.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Waiter
Sakonis
London, Brent
08.2024 - 01.2025
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed table settings for optimal dining experience.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Head waiter
Dosa Express
London, Brent
09.2022 - 08.2024
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Conducted inventory checks for smooth operation of the restaurant.
- Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
- Encouraged repeat business by presenting clean and welcoming dining environment.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
Education
Bachelor of Business Administration - Commerce
sardar patel university
India 06.2011 - 08.2014
Skills
- Supply stocking
- Efficient payment processing
- Reservation software navigation
- POS system operation
- Effective customer upselling
- Time-management
- Cash handling accuracy
- Food hygiene protocol
- Table management understanding
- Buffet setup and takedown
- Regulatory compliance
Timeline
Waiter
Sakonis
08.2024 - 01.2025
Head waiter
Dosa Express
09.2022 - 08.2024
Bachelor of Business Administration - Commerce
sardar patel university
06.2011 - 08.2014
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