Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elliott Austin

Elliott Austin

Unemplyed
Sawtry,Cambridgeshire

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Passionate [Job Title] with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Overview

6
6
years of professional experience

Work History

Waiter

Intercontinental
Berlin
01.2024 - 05.2024
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Prepared tables for guests and reset tables between customers.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Greeted customers, presented menus and shared information about available special items.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Polished glasses and cutlery to pristine standards.
  • Attended to customer's needs proactively for first-class waiting service.
  • Checked customer IDs to confirm age before selling age-restricted products.

Sales assistant

Argos
Huntingdon, Huntingdonshire
09.2018 - 12.2019
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Promoted customer loyalty scheme at checkout.
  • Packed and wrapped gifts with decorative details to match customer preferences.

Bartender

Fernsehturm
Berlin
01.2019 - 04.2019
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Detected drug or excessive alcohol abuse and took appropriate action for customer safety.
  • Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.

Education

A-Levels - Mathematics, German, Chemistry

Hills Road Sixth Form College
Cambridge
09.2016

GCSEs - 10 GCSEs

St Bedes
Cambridge
09.2011

Bachelor of Arts - German

Reading university
Reading
09.1999

Skills

  • Customer Service
  • Special dietary requirements
  • Spirits knowledge
  • Food hygiene protocol
  • Table service
  • Dietary options
  • Menus and specials
  • Teamwork
  • Supply stocking

Languages

English
Advanced
C1
German
Upper intermediate
B2

Timeline

Waiter

Intercontinental
01.2024 - 05.2024

Bartender

Fernsehturm
01.2019 - 04.2019

Sales assistant

Argos
09.2018 - 12.2019

A-Levels - Mathematics, German, Chemistry

Hills Road Sixth Form College

GCSEs - 10 GCSEs

St Bedes

Bachelor of Arts - German

Reading university
Elliott AustinUnemplyed