Ravinder Kumar
Tilbury,United Kingdom
Summary
Accomplished professional with expertise in CRM software training, customer relationship management, and service delivery improvements. Demonstrates a strong ability to manage staff complaints and enhance personnel performance through effective coaching and mentorship. Skilled in designing performance management systems to drive organisational success. Committed to fostering a positive work environment and continuously improving service delivery.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Team Leader
Amazon UK Fulfillment Centre
Tilbury, United Kingdom
05.2024 - 11.2025
- Achieved customer service excellence through effective team supervision and training.
- Streamlined order fulfillment processes to enhance efficiency and accuracy.
- Managed inventory and stock levels to ensure optimal availability.
- Monitored KPIs and conducted performance analysis for continuous improvement.
- Coordinated cross-functional teams to foster collaboration and enhance workflow.
- Maintained quality control measures to ensure product accuracy and compliance.
- Ensured health and safety compliance throughout warehouse operations.
- Utilized Warehouse Management Systems (WMS) to optimize inventory management.
Shift Manager
Supreme Workforce
London, United Kingdom
11.2023 - 05.2024
- Supervised team operations, enhancing productivity and collaboration.
- Coordinated client interactions to nurture relationships and ensure satisfaction.
- Conducted onboarding and training programs to elevate staff performance.
- Monitored employee performance, providing actionable feedback and reporting.
- Ensured compliance with health and safety regulations across all operations.
- Managed time effectively while fostering strong interpersonal relationships.
- Supported recruitment processes, facilitating efficient placement of candidates.
Hospitality Associate
Stint
London, United Kingdom
11.2022 - 11.2023
- Achieved customer service excellence through effective communication and attentive support.
- Maintained food handling and hygiene standards to ensure safety and compliance.
- Supported front-of-house operations to enhance guest experiences.
- Collaborated with team members in fast-paced environments to meet service demands.
- Adapted quickly to shift changes, maintaining consistent performance.
- Ensured cleanliness and safety compliance in all areas of operation.
- Managed order processing efficiently, reducing wait times for customers.
- Executed problem-solving strategies under pressure to resolve customer issues.
Volunteer support worker
Doaba social welfare society
Punjab, India
10.2020 - 09.2022
- Assisted with daily living activities, promoting independence amongst service users.
- Supported service users with learning disabilities and autistic spectrum disorders with person-centred approach.
- Recruited clients for programmes based on their needs.
Education
MSc - International Business
University of East Anglia
UK 09.2022 - 09.2023
Master of Commerce - Business Management
Guru Nanak Dev University
India 04.2013 - 04.2015
Bachelor of Commerce - Accounts & Business Management
Guru Nanak Dev University
India 05.2010 - 04.2013
Skills
- CRM software training
- Staff complaint management
- Customer relationship management
- Personnel training
- Employee coaching and mentorship
- Performance management system design
- Service delivery improvements
Languages
English
Punjabi
Hindi
Certification
NVQ Level 3
Computer Support Specialist (with comp TIA)
First Aid Certificate
Timeline
Team Leader
Amazon UK Fulfillment Centre
05.2024 - 11.2025
Shift Manager
Supreme Workforce
11.2023 - 05.2024
Hospitality Associate
Stint
11.2022 - 11.2023
MSc - International Business
University of East Anglia
09.2022 - 09.2023
Volunteer support worker
Doaba social welfare society
10.2020 - 09.2022
Master of Commerce - Business Management
Guru Nanak Dev University
04.2013 - 04.2015
Bachelor of Commerce - Accounts & Business Management
Guru Nanak Dev University
05.2010 - 04.2013