Ratchanee Chanyanithat
Northampton
Summary
A highly skilled professional with a strong foundation in analytical and commercial acumen, multilingual proficiency, and technical expertise. Demonstrates exceptional attention to detail, effective collaboration and communication, and superior time management. Adept at ethical decision making, customer engagement, and staying abreast of industry trends. Committed to leveraging these skills to drive business success and foster positive customer relationships.
Overview
7
7
years of professional experience
Work History
Live Stream Quality Assurance Specialist
ByteDance K.K.
Tokyo
05.2022 - 06.2024
- Ensured data integrity and policy compliance through detailed review processes
- Collaborated with cross-functional teams to maintain operational efficiency
- Achieved a 99% quality score, surpassing the 95% benchmark
Contact Centre Quality Assurance Executive
Tele-net
Tokyo
04.2021 - 04.2022
- Improved service quality by managing performance data and delivering actionable insights
- Facilitated team training and calibration sessions to align with goals
Telephone interpreter
Tokyo Legal Mind
Tokyo, Japan
04.2020 - 01.2021
- Mediated bilateral interpretations in [Language].
- Honoured outlined ethical codes to keep confidential information secure and protected.
- Reviewed business, legal and personal documents in detail to understand terminology and intended meanings.
- Studied language vocabulary, cultural background and environment-specific terms to develop and maintain advanced linguistic abilities.
Marketing Assistant
Kiatsin Wholesale Ltd.
Khon Kaen
07.2019 - 03.2020
- Boosted social media reach to over 200,000 users through targeted campaigns
- Supported e-commerce and product assortment strategies for Northeastern Thailand
Waitress
Waon
Beppu, Oita, Japan
07.2017 - 06.2019
- Verified completed orders and served guests at tables.
- Greeted and escorted guests to tables.
- Advanced team efficiency by assisting in training new waitstaff members.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Master of Business Administration (MBA) -
University of Northampton
01.2024 - 1 2025
Bachelor of Social Science - Hospitality and Tourism
Ritsumeikan Asia Pacific University
01.2015 - 1 2019
Skills
- Analytical & Commercial Acumen
- Multilingual Proficiency
- Attention to Detail
- Technical Expertise
- Collaboration & Communication
- Time Management
- Trend Awareness
- Ethical decision making
- Customer engagement
sections.external_links.name
Languages
English
Advanced (C1)
Thai
Native
Japanese
Fluent
References
References available upon request.
Timeline
Master of Business Administration (MBA) -
University of Northampton
01.2024 - 1 2025
Live Stream Quality Assurance Specialist
ByteDance K.K.
05.2022 - 06.2024
Contact Centre Quality Assurance Executive
Tele-net
04.2021 - 04.2022
Telephone interpreter
Tokyo Legal Mind
04.2020 - 01.2021
Marketing Assistant
Kiatsin Wholesale Ltd.
07.2019 - 03.2020
Waitress
Waon
07.2017 - 06.2019
Bachelor of Social Science - Hospitality and Tourism
Ritsumeikan Asia Pacific University
01.2015 - 1 2019
Similar Profiles
Zihan WangZihan Wang
Senior Branding Specialist - Japan Marketing at SHEIN JAPAN K.K.（SHEIN）Senior Branding Specialist - Japan Marketing at SHEIN JAPAN K.K.（SHEIN）
Maria Jessa CruzMaria Jessa Cruz
IT SUPPORT ENGINEER at Computacenter Japan K.K. formerly EMERGE 360 JAPAN K.K.IT SUPPORT ENGINEER at Computacenter Japan K.K. formerly EMERGE 360 JAPAN K.K.
Licely YamadaLicely Yamada
Marketing Coordinator of Women’s Healthcare BU at Bayer Yakuhin K.K. - Bayer Healthcare (Japan)Marketing Coordinator of Women’s Healthcare BU at Bayer Yakuhin K.K. - Bayer Healthcare (Japan)
Allyson BrittainAllyson Brittain
Catering Server at Seth Mias CateringCatering Server at Seth Mias Catering
James Wellings FIEPJames Wellings FIEP
Director of Support Services at Fedcap CanadaDirector of Support Services at Fedcap Canada