rasul mohammed
Sales and Customer Service Representative
london,united kingdom
Summary
Professional with strong background in customer engagement and lead generation, driving revenue growth through effective sales strategies. Expertise in delivering impactful sales presentations and conducting thorough post-sale follow-ups to ensure high client satisfaction. Proficient in digital marketing, data analysis using Excel, and customer service systems, with multilingual capabilities enhancing communication. Skilled in utilizing Microsoft Office Suite for operational efficiency and performance tracking, focused on achieving business objectives through innovative customer solutions.
Overview
3
3
years of professional experience
Work history
Sales and customer service representative
sutherland global services
hyderabad, india
12.2022 - 04.2023
- Established robust client relationships through effective communication and negotiation skills.
- Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Boosted brand visibility by organising promotional events.
- Trained new staff members, fostering a supportive working environment.
Sales and customer service representative
ags healthcare
hyderabad, india
03.2020 - 12.2022
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Coordinated delivery schedules for optimum order fulfilment.
- Assisted in design of promotional materials, stimulating customer interest and engagement.
- Identified potential sales leads using market research strategies.
- Implemented effective sales techniques to maximise profits.
Education
Master of Business Administration - Human resource management
hyderabad presidency college
london 06/2019 - 03/2021
Bachelor of Business Administration - commerce
rukmini college of commerce
hyderabad 06/2016 - 04/2019
Skills
- Empathy in customer interactions
- Post-Sale follow-up
- Delivering sales pitches
- Digital marketing understanding
- Revenue growth tracking
- Microsoft office suite proficiency
- Lead generation and follow-up
- Fluency in multiple languages
- Data analysis in excel
- Negotiation mastery
- Customer service systems
Affiliations
- video games
- cricket
- gym
Languages
English
Proficient (C2)
Timeline
Sales and customer service representative
sutherland global services
12.2022 - 04.2023
Sales and customer service representative
ags healthcare
03.2020 - 12.2022
Master of Business Administration - Human resource management
hyderabad presidency college
06/2019 - 03/2021
Bachelor of Business Administration - commerce
rukmini college of commerce
06/2016 - 04/2019
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