Daniel Hobbs

Current position as a Customer Service & Sales Team member providing:

• First point of contact for telephony enquiries and offering customer support.
• Processing sales orders and querying pricing variations, accurate entry, bill of materials, and transit of order printing picking note to Warehouse department via Sage 200.
• Enquiry of lapsed spend accounts and negotiating new contact and support.
• Utilised knowledge of company products and services for increased sales.
• Taking payment capture and validating secure transaction via Opayo SagePay.
• Collaborated with the team via monthly progress meetings to meet monthly sales targets.
• Ensuring customer price enquiries, order acknowledgements,

pro-forma invoices are emailed back to customers in a prompt time frame.

• Maintained high standards of professionalism whilst interacting with customers.
• Emailed communication of purchase requirements for customer order fulfillment and special order.
• Resolved customer complaints, ensuring their satisfaction with products or services.
• Invoice processing for customers on Open Text Trading Grid and new order retrieve.
• General admin duties including filing, stock level checks and staff liaison.
• Key customer support with open order book update and Microsoft Excel reporting to inventory Manager.
• Completion of iHASCO training.
• Hubspot CRM entry and writing easy reference guide to assist new members.
• Offering marketing suggestion ideas.

A Xmas temporary position for a Customer Service Assistant:

• Managing till serving and customer service counter ensuring efficient operations.
• Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
• Replenished shop floor stock and liaised with customers to provide excellent service.

Upon starting at Intus Healthcare Limited in Walton-on-Thames,

myself being one of three personnel at the time, the staff and company grew into a great niche team to then be acquired by a larger group of companies 'Baywater Healthcare and Bastide Group' and relocated to a premises of increased size further away in location.

My main priorities were offering:

Product support, sale order conversion, payment capture,

distribution of CPAP equipment, purchasing with suppliers and processing Sleep Technicians patient reports to revise and re-format ready to send to private patients in a timely manner.

The reports often then required easy explanation to patients and guiding the patient to opt for the correct type of mask, machine and any accessories that they may need.

Responsible for all activities of the Office Supplies division of

Woodgate-Loydor Limited including:

• Managing warehouse product distribution, gaining prospective leads and handled customer account management.
• Organised stationery shop retail, attended supplier meetings and planned catalogue marketing strategies.
• Took telephone orders, supported IT development and provided staff IT training at Woodgate-Loydor Limited.

• Managed internal sales procurement operations for Joss Press, driving growth in office stationery sales and expanding customer base.
• Represented the company at buying group conferences and stationery trade shows, facilitating direct deliveries and enhancing customer relationships.
• Provided staff support for specialised software LDM, collaborating with the system creator for updates and marketing efforts.

• Assisted in bread production, baking buns, baguettes and doughnuts at Tesco Twickenham Superstore.
• Managing transit of ingredients from warehouse to bakery store, ensuring timely delivery and freshness.
• Face to Face customer serving with bread slicing and packaging services.
• Ensuring good food hygiene standards kept at all times.

A college work experience placement with an emphasis to gain experience in a multitude of roles from jet washing tennis courts and maintaining a clean external environment, to garden borders maintenance and assisting the Caretaker team with daily duties to ensure the smooth operation of the facility.

• Efficiently packed NEC mobile phones in mass volumes, ensuring careful and accurate sealing procedures were followed.
• Successfully delivered on tasks within tight deadlines.
• Collaborated with team members to meet production targets and maintain quality standards.
• Developed strong attention to detail and time management skills in a fast paced manufacturing environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.