RAOUF BOUZERARA

Took a planned career break to focus on personal development and broaden my life experience. During this time, I engaged in activities that enhanced my soft skills, adaptability, and resilience. I also took the opportunity to reflect on my professional goals, upskill through online learning in facility management, and maintain industry awareness. I return to the workforce with renewed energy, a fresh perspective, and a strong motivation to contribute meaningfully to my next role.

• Developed budgets for commercial development and maintenance of facilities.
• Advised clients on possible properties for investment, trade opportunities and market values.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Negotiated, facilitated, and managed real estate transactions.
• Managed contracts, negotiations, and all aspects of sales to finalise purchases and exceed customer expectations.

• Housing Sector
• Client reception and guidance
• Reconciliation between commercial and accounting departments
• Reporting and price proposals
• Debt collection (CNL and clients)
• Program follow-up with all stakeholders (Housing Directorate, State Property Office, National Housing Fund, and Notaries)
• Passionate about learning and committed to continual improvement.
• Skilled at working independently and collaboratively in a team environment.

• Telecommunications Sector
• Debt collection
• Developed strong relationships with customers to foster timely payments and account resolution.
• Identified and contacted customers with overdue accounts to address payment status.
• Responded to customer inquiries and provided detailed account information.