Rand Hannoon
Manchester ,Greater Manchester
Summary
Dedicated professional with a strong foundation in customer service and business ethics, adept at maintaining a calm demeanour under pressure. Proficient in payment processing, barcode scanning, and managing refunds and exchanges, ensuring accuracy and efficiency. Skilled in emotional intelligence, discipline, and task prioritisation, with experience supporting recruitment and training development. Committed to continuous improvement and excellence in service delivery.
Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Sales Department Intern
Pharmix
Ramallah
2022.07 - 2023.09
- Ensured timely project completion for customer satisfaction.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Increased team productivity by taking diligent meeting minutes.
- Devised creative strategies for highlighting goods and promoting specific attributes.
Customer Care Volunteer•Internship
Rasmya Pharmacy
Qalqilyah
2021.06 - 2022.05
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Assisted individuals affected by the COVID-19 pandemic.
Education
Bachelor of Science - Information Technology Management for Business (ITMB)
University of Manchester
Manchester, England 09/2025 - 06/2029
Foundation Degree in Science - International Foundation Year
INTO Manchester
Manchester 09/2024 - 05/2025
Palestinian General Secondary Education Certificat -
St. Joseph School
Ramallah, Palestine 09/2012 - 05/2024
Skills
- Emotional intelligence
- Discipline and consistency
- Patience
- Customer service
- Calm under pressure
- Payment processing
- Item bagging accuracy
- Refund and exchange management
- Professional appearance
- Barcode scanning
- Business ethics knowledge
- Recruitment support
- Task prioritization
- Training and development
- Bleeding control techniques
- Situational awareness
Languages
Arabic
Native
English
Upper intermediate (B2)
French
Intermediate (B1)
Turkish
Fluent
Certification
- Participated in the Palestinian Model United Nations (MUN) and earned a completion certificate.
- Obtained First Aid certification following successful completion of a training course.
Timeline
Sales Department Intern
Pharmix
2022.07 - 2023.09
Customer Care Volunteer•Internship
Rasmya Pharmacy
2021.06 - 2022.05
Bachelor of Science - Information Technology Management for Business (ITMB)
University of Manchester
09/2025 - 06/2029
Foundation Degree in Science - International Foundation Year
INTO Manchester
09/2024 - 05/2025
Palestinian General Secondary Education Certificat -
St. Joseph School
09/2012 - 05/2024