Ramtin Baghaki
Birmingham,United Kingdom
Summary
Proactive Customer Service Executive with resolve to remain calm under extreme pressure. Handles complex cases with expert problem-solving skills. Delivers comprehensive resolution services for customers.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Waiter
Grand Central Kitchen
Birmingham, United Kingdom
02.2023 - Current
- Advised customers on wine and beverage pairings with selected food items.
- Polished glasses and cutlery to pristine standards.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Managed timing standards in food deliveries to minimise delays.
Customer service executive
Aram Amusement Centre
Tehran, Iran
06.2022 - 01.2023
- Proficient in handling customer inquiries, complaints, and feedback in a professional and courteous manner.
- Skilled in operating POS systems and handling cash transactions accurately.
- Strong ability to work effectively in a fast-paced environment while maintaining a positive attitude.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to multitask and prioritize tasks to meet deadlines.
- Adept at working collaboratively with team members to ensure smooth operations.
Sales and customer service representative
Melat Company
Tehan, Iran
05.2021 - 05.2022
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Generated leads through proactive outreach and networking initiatives.
- Developed sales materials and promotional content to enhance interactions with customers.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
Education
Master of Science - MBA
Birmingham City University
Birmingham 01.2023 - 03.2024
Skills
Effective Communication_Teamwork_Patience and Empathy-Problem-solving_Time Management_Flexibility and Adaptability
Timeline
Waiter
Grand Central Kitchen
02.2023 - Current
Master of Science - MBA
Birmingham City University
01.2023 - 03.2024
Customer service executive
Aram Amusement Centre
06.2022 - 01.2023
Sales and customer service representative
Melat Company
05.2021 - 05.2022
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