Ramtin Baghaki
Birmingham,United Kingdom
Summary
Proactive Customer Service Executive with resolve to remain calm under extreme pressure. Handles complex cases with expert problem-solving skills. Delivers comprehensive resolution services for customers.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Waiter
Grand Central Kitchen
Birmingham, United Kingdom
2023.02 - Current
- Advised customers on wine and beverage pairings with selected food items.
- Polished glasses and cutlery to pristine standards.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Managed timing standards in food deliveries to minimise delays.
Customer service executive
Aram Amusement Centre
Tehran, Iran
2022.06 - 2023.01
- Proficient in handling customer inquiries, complaints, and feedback in a professional and courteous manner.
- Skilled in operating POS systems and handling cash transactions accurately.
- Strong ability to work effectively in a fast-paced environment while maintaining a positive attitude.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to multitask and prioritize tasks to meet deadlines.
- Adept at working collaboratively with team members to ensure smooth operations.
Sales and customer service representative
Melat Company
Tehan, Iran
2021.05 - 2022.05
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Generated leads through proactive outreach and networking initiatives.
- Developed sales materials and promotional content to enhance interactions with customers.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
Education
Master of Science - MBA
Birmingham City University
Birmingham 2023.01 - 2024.03
Skills
Effective Communication_Teamwork_Patience and Empathy-Problem-solving_Time Management_Flexibility and Adaptability
Timeline
Waiter
Grand Central Kitchen
2023.02 - Current
Master of Science - MBA
Birmingham City University
2023.01 - 2024.03
Customer service executive
Aram Amusement Centre
2022.06 - 2023.01
Sales and customer service representative
Melat Company
2021.05 - 2022.05