Ramia Jrera
Houghton Regis,Dunstable
Summary
A well-organized Public relationship professional with excellent communication and relationship builder skills. Able to work extremely well under pressure to fast deadline and can respond well to customer needs. A creative person with a keen eye for detail. Looking for opportunities that will enable to enhance current skills and develop new ones. Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Strong team leader effective at meeting deadlines and ensuring highest standards of organisation. Implements methodical and thorough approach to leadership.
Overview
19
19
years of professional experience
11
11
years of post-secondary education
Work history
Team leader supervisor
H&M Westfield
London, White City
2017.07 - 2023.04
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Delegated tasks according to staff strengths, increasing plant performance.
- Held daily meetings of up to 25 employee to ensure consistent communication and team motivation towards productivity goals.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Advised customers on availability, pricing and location of products.
Crew Member
Roaster Peri Peri
London, England
2016.03 - 2016.09
- It is new challenge to work in very busy takeaway restaurant, main task is to help in kitchen, marinate chicken, and prepare salad and all kind of sauce used in restaurant, cook food to more than 100 orders .
- Maintained clean and sanitary food preparation areas and equipment.
- Worked fast and accurately to meet customer needs and service goals.
- Attended to customers with friendly and accurate service.
Volunteer
Marie curie charity shop
London, England
2016.01 - 2016.09
- Main task is to make sure clothes are clean, ironed, and ready to be priced and displayed, taking cash to bank sometimes
- Help customers with their need.
- Carried out day-to-day duties accurately and efficiently.
- Consistently arrived at work on time and ready to start immediately.
One day Volunteer
EAP Charity
Thames River, London, City of London
2015.10 - 2015.10
- A one-day volunteer on a charity launch in donation money for Palestine on board yacht in Thames river, task was to organise meeting, welcoming invited groups and make sure to receive excellent service, collect donation money at end of meeting.
Volunteer
Mosaada centre for single woman
London, England
2015.01 - 2015.06
- Contact participants to organise one to one coaching meeting at office as well as providing necessary information regarding other issues may need. create data base for all Arab embassies and companies to find opportunities for women who would like to undertake Child Mining as employment opportunity
- Provide information to Mosaada's members about Refugee Week organised by Islington refugee Forum as well as volunteered during the day.
Freelancer Graphic Designer
Self Employed
Damascus, Syria
2004.06 - 2009.05
- Designed engaging brochures, banners and signs for printing.
- Used Photoshop to edit, retouch and colour-correct photos to task specifications.
- Delivered client projects on time, within budget and to strict deadlines.
- Used Illustrator and photoshop to design unique creative infographics, flyers and business logos.
- Used [Software] to design unique creative infographics, flyers and business logos.
- Met client deadlines through excellent workload planning and prioritisation.
Education
ESOL E3 - English Language
City and Islington College
London 2016.09 - 2017.02
ESOL E2 - English Language
City And Islington Collage
London 2015.09 - 2016.05
Citizenship Course - English
3 Corners Learning Centre
London 2014.11 - 2015.05
Some College (No Degree) - Self Development
Arab Advice Bureau
London 2014.11 - 2015.05
Graphic Design -
Alaffaf Collage
Syria 2003.03 - 2004.05
Business administration - undefined
Alaffaf Collage
1999.04 - 2003.05
National High School Diploma - general education
National School
Syria 1994.09 - 1998.07
Skills
- Good customer service experience
- Willing to try new ways of working and responsive to change
- A person who is able to work as a part of team
- Proficient with Microsoft office and Computer design software
- Self-started confident and organised
- Responsive to customer needs, handling complaints and difficult situations in calm and patient manner
- Leadership
- Strategic Planning
- Decision making
Custom
Reading and watching documentaries relating to history of the national world. Also I enjoy cooking and entertaining family and friends.
Timeline
Team leader supervisor
H&M Westfield
2017.07 - 2023.04
ESOL E3 - English Language
City and Islington College
2016.09 - 2017.02
Crew Member
Roaster Peri Peri
2016.03 - 2016.09
Volunteer
Marie curie charity shop
2016.01 - 2016.09
One day Volunteer
EAP Charity
2015.10 - 2015.10
ESOL E2 - English Language
City And Islington Collage
2015.09 - 2016.05
Volunteer
Mosaada centre for single woman
2015.01 - 2015.06
Citizenship Course - English
3 Corners Learning Centre
2014.11 - 2015.05
Some College (No Degree) - Self Development
Arab Advice Bureau
2014.11 - 2015.05
Freelancer Graphic Designer
Self Employed
2004.06 - 2009.05
Graphic Design -
Alaffaf Collage
2003.03 - 2004.05
Business administration - undefined
Alaffaf Collage
1999.04 - 2003.05
National High School Diploma - general education
National School
1994.09 - 1998.07