Waqar Amini
Blackburn
Summary
Highly efficient professional with extensive experience in customer service operations and employee management. Demonstrates exceptional managerial skills, strategic planning, and leadership abilities. Adept at monitoring overheads, ensuring health and safety adherence, and maintaining hygiene standards. Known for excellent communication, attention to detail, and issue resolution. Committed to enhancing customer service through product knowledge and schedule management.
Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Strong team leader effective at meeting deadlines and ensuring highest standards of organisation. Implements methodical and thorough approach to leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team leader Supervisor
Iceland
Blackburn
03.2024 - Current
- Boosted team morale by initiating regular feedback sessions.
- Managed shift schedules for efficient workflow.
- Achieved higher productivity with strict adherence to company protocols.
- Coordinated meetings to facilitate communication amongst team members.
- Implemented new strategies for improved performance.
- Supervised staff's daily activities to ensure adherence to quality standards.
- Delegated tasks effectively, maximising productivity across the team.
- Streamlined processes for increased efficiency in operations management.
- Improved customer satisfaction with proactive handling of complaints and queries.
Supervisor
German Doner Kebab
Blackburn
03.2021 - 01.2024
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
- Identified potential risks and mitigated them through proactive measures.
- Delegated tasks appropriately, achieved balanced workload among team members.
HEAD CHEF / MANAGER
6burgerz
Leyland
06.2020 - 01.2021
- Taking and handling requests, collaborating with clients until they are pleased with their needs
- Working with capital, guaranteeing that the right amount is also returned
- Correctly answering and taking phone orders
- Make sure supplies are prepared for the next day for the front and back kitchens
- Holding the health of the kitchen and client area to a high level
- Hold a high level of health and hygiene throughout the kitchen and also when handling food
- Manage the kitchen and ensure correct instructions are given to the staff and employees
- Control the stock of the kitchen and ensure it is regularly updated with any allergen updates
- Responsible for the day-to-day running of the kitchen
- Planning, cooking and presenting delicious dishes to the highest standard
- Ordering, organizing and managing stock
- Discussing dietary requirements and preferences with guests
- Opening the kitchen in the morning and closing it at night
- Checked ingredient availability and inventory status, and made recommendations on dish improvements
- Guaranteed that every dish that leaves the kitchen maintained consistent and high-quality standards
- Ensured food safety procedures were carried out with all food preparation and production
- Supervised kitchen service with 5 staff members
KITCHEN STAFF
Freddy's
Accrington
03.2020 - 06.2020
- Taking and handling requests, collaborating with customers until they are pleased with their needs
- Working with capital, guaranteeing that the right amount is also returned
- Correctly answering and taking phone orders
- When required, preparing and ensuring the right food is given to the customers
- Strictly adhered to all relevant Health & Safety and Food Hygiene requirements while carrying out my work
- Worked autonomously, using own initiative to keep on top of workflow during busy periods
WAITER
Steak out
Blackburn
11.2019 - 06.2020
- Escort clients to their tables and ensure that they are comfortably settled; deliver coffee and other drinks
- Present the menu to consumers, answer questions about it and if possible, make suggestions
- Inform patrons about the daily specials of the restaurant
- Explain the methods of planning and cooking and ingredients for different menu items
- Take food and beverage orders from customers, write down or memorize the orders, and enter details for transmission to the kitchen into the machine
- Serving food and drinks promptly
- Make sure that customers enjoy their meals or that their food is not a concern
- Collect payments from consumers and file bills with itemized expenditures and necessary taxes
- Prepare and tidy the tables or counters; make sure that each table or counter has enough salt, sugar, pepper, cream, other condiments, and napkins
- Performs other tasks, such as coffee brewing and salad and appetizer preparation
- Decorate dished before serving
KITCHEN ASSISTANT
Jungle Paprika
Leicester
01.2019 - 10.2019
- Working with money, ensuring the correct amount is also given back
- Answering and taking phone orders correctly
- Preparing and ensuring the correct food is given to the customers when needed
- Assist on the Grill and Cooker when needed
- Ensuring stocks for the front and back kitchen are prepared for the next day
- Keeping back kitchen and customer area hygiene to a high standard
- To cut and marinate meat when needed
- Worked autonomously, using own initiative to keep on top of workflow during busy periods
- Routinely checked kitchen equipment and all work surfaces were hygienic and in safe working order, compliant with relevant regulations
- Followed verbal instructions from team members and acted upon them accurately and efficiently
- Organised storerooms and pantries to optimise time locating ingredients and equipment
WORK EXPERIENCE
Leicester
01.2018 - 01.2018
- I have taken part in work experience with my school, St Paul's
- The week of work covered how to handle and spend a given amount of money, socialize with new and enthusiastic employees and how a working environment would be
Education
GCSE - ENGLISH LANG - 4, ENGLISH LIT - 5, BUSINESS - 5, COMPUTER SCIENCE - 3, MATHS - 4
St Paul's Catholic School
INTERACTIVE CREATIVE TECHNOLOGY LEVEL 2 - undefined
Blackburn College
NVQ Level 3 - Computer Science
Blackburn College
Lancashire 09.2021 - 07.2022
Bachelor of Honors - Accounting
Blackburn University
Blackburn 08.2022 -
Skills
- Monitoring overheads
- Managerial skills
- Customer service operations
- Knife skills
- Organised
- Health and safety adherence
- Hygiene standards
- Customer service
- Product Knowledge
- Highly efficient
- Good communication
- Safety compliance
- Customer Service
- Attention to Detail
- Strategic planning
- Schedule management
- Leadership
- Issue resolution
- Employee management
Certification
Level 2 Certificate in Food Safety and Hygiene
References
- Aslam Moti, Owner, Jungle Paprika, 0116 220 5697
- Niam Miah, 07538922297
Timeline
Team leader Supervisor
Iceland
03.2024 - Current
Bachelor of Honors - Accounting
Blackburn University
08.2022 -
NVQ Level 3 - Computer Science
Blackburn College
09.2021 - 07.2022
Supervisor
German Doner Kebab
03.2021 - 01.2024
HEAD CHEF / MANAGER
6burgerz
06.2020 - 01.2021
KITCHEN STAFF
Freddy's
03.2020 - 06.2020
WAITER
Steak out
11.2019 - 06.2020
KITCHEN ASSISTANT
Jungle Paprika
01.2019 - 10.2019
WORK EXPERIENCE
01.2018 - 01.2018
INTERACTIVE CREATIVE TECHNOLOGY LEVEL 2 - undefined
Blackburn College
GCSE - ENGLISH LANG - 4, ENGLISH LIT - 5, BUSINESS - 5, COMPUTER SCIENCE - 3, MATHS - 4
St Paul's Catholic School
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