Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Rami Baroudi

Luton,Bedford

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work history

Ground Operations Agent

British Airways
London, City of London
12.2023 - Current
  • Ensured seamless ground operations by coordinating the timely arrival and departure of aircraft while strictly adhering to safety and regulatory standards.
  • Maximized operational efficiency by overseeing the loading, unloading, and handling of customer baggage, cargo, and freight, ensuring zero errors in baggage reconciliation.
  • Collaborated with cross-functional teams to deliver a high level of customer service, minimizing missed bags and ensuring baggage was delivered to the correct collection points.
  • Improved aircraft turnaround times by preparing the aircraft stand and co-operating with ramp supervisors, escalating any potential issues to maintain punctuality without compromising safety.
  • Provided specialized support for premium customers by managing premium baggage build and offload functions, ensuring a smooth and differentiated experience.
  • Identified continuous improvement opportunities by analyzing operational delays and proposing innovative solutions to enhance the overall efficiency of baggage and ground operations.

Team member

Greggs Bakery
Luton, Bedfordshire
04.2022 - 12.2023
  • Warmly greeted customers and proactively reduced wait times.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
  • Demonstrated proper food handling and safety standards.
  • Maintained safe working environment by reporting unsafe conditions, accidents and injuries to supervisor.


Education

Higher National Diploma - Computing

Oaklands College
St Albans
09.2021 - 09.2023

GCSEs -

Ashcroft High School
Luton
09.2016 - 09.2021

Skills

  • Risk Management
  • Security Regulations
  • Problem Solving
  • Time Management
  • Efficient communication
  • Customer Service
  • Teamwork
  • Adaptability
  • Decision Making
  • Computing Skills

Languages

English
Native
Finnish
Intermediate
Arabic
Beginner

Timeline

Ground Operations Agent

British Airways
12.2023 - Current

Team member

Greggs Bakery
04.2022 - 12.2023

Higher National Diploma - Computing

Oaklands College
09.2021 - 09.2023

GCSEs -

Ashcroft High School
09.2016 - 09.2021

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Rami Baroudi